a traveler from Travelocity.com
on July 14, 2008
My family and I recently stayed at the Marriott Chattanooga Convention Center hotel and had a horrible experience. Upon arrival we were told that the rooms were not clean, so we stored our luggage and went to dinner. When we came back we were told there were no more concierge level rooms (which is what we reserved) available. We asked to speak to a manager and were told we could not until the next morning. The first room they tried to put us in embarrassed even the bell man who immediatly called the front desk to request a different room. The next room was not much better. The carpet was dirty, the tiles in the bathroom were missing grout, the sink was cracked...I could go on and on about the condition of the room, but the worst part was the treatment we recieved from the front desk staff and the managers. The next morning when we tried to speak with the manager we were told that the business manager had decided not to honor the online travel agency's reservation we had for the concierge level room and put us in a regular room but continued to charge us for the concierge level rate. We tried to negotiate a regular room rate with them and they refused. We called the online travel agency's customer service and the agent and after 40 minutes he was able to renegotiate a lesser rate for the horrible little room we were put in. On a positive note, I want to state that the bell man and valet were fantastic!!! always courteous and friendly. They were very professional where their management was not.
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