Staff do not aim to please !!!!

Member Rating 1 out of 5 by a traveler from on May 31, 2008

We stayed at this beautiful hotel and were so disappointed. We paid $$$ a night for a two bedroom suite with balcony and instead we got a corner room on the pool with the opposite bed configuration then was told to us and in pictures. We were next to a housekeeping room that was none stop all night. One of our doors did have a number on it so the staff confused it for the housekeeoing room trying to open the door until 4am . No apologies and despite countless efforts the manger was not available. The hallway smelt funny. Nightmare. Ironically they came in to clean our room at 3:45pm after we were all out of the room from 9am to 3:30pm As the result we missed the whale watching at 4 pm because they asked us go wait in lobby till done . When we returned to shower after hiking dirty towels were on the floor and a toilet was clogged. Big money big headache
Harborside Hotel and Marina
Bar Harbor, Maine, 04609

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