Business and Relaxation - No AC

Member Rating 3 out of 5 by a traveler from on May 19, 2008

Very disappointed. Pool renevation was suppose to be completed mid-summer. One person in party was there for relaxation. Temperature warm, hotel has no AC. Finally realized ceiling fan not even cooling room, due to fan switch in wrong position. Climbed on chair and fixed it ourselves. Room window overlooked gargae structure and glimpse of pool renovation. Wanted to keep window open to cool room - but no privacy and noise from cars and construction made sleeping in difficult. Had drinks and appetizers in Jacks Lounge - service was slow (big event at hotel and no wait staff). Appetizers were cold and awful! White linen napkins left black pants a mess. Good points- room clean with nice amenities and bell hop staff very nice. At check out, no one even bothered to ask how our stay was. Corporate selected this hotel - will advise to not use again. Disappointed.
Portola Hotel & Spa
Two Portola Plaza
Monterey, California, 93940
(831) 649-4511

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