a traveler from Travelocity.com
on April 24, 2008
We traveled with 3 adults & 2 small children. When we arrived it was 6pm and almost 90º outside. After getting to our room we found the a/c was broken. That was unnaceptable and we went down to inform the front desk. The front desk clerk "David" upgraded us to King Suite for the night but told us we would have to move back to a 2 queen bedroom in 2 days. This was ok w/ and so we moved rooms. The King suite was perfect! Also, upon moving our stuff to the new room we found a previous comment card that noted the rooms a/c blew hot air. Later in the evening concerned w/ when we would have to move we went back down and spoke with David and he then told me that he went back into our old room and found that the a/c did indeed work. I told him that all of us tried to make it to work and nothing helped. He rolled his eyes at me and said, "Well, it worked for me." I then told him that either way, 45 minutes of trying to make the a/c work was unnaceptable. He then rolled his eyes at me again. He was quite rude.
The following day "Drew" told me we could stay in that suite for the rest of our trip cost free. Very nice! Besides David being rude, the other hotel staff was nice. The parking was pretty good and free! The breakfasts were nice - but get there early! And the location was great!
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