a traveler from Travelocity.com
on September 10, 2007
I have never stayed in a hotel where I felt more neglected. The staff people are clearly not there to help (or, god forbid, to please) the guest. There was not a single thing that did not go wrong while we stayed there. Our camera got stolen from the valet with all our pictures of our engagement day - they didn't care. They said they were going to call us in the morning to try to solve the problem - the morning shift wasn't even informed of what happened. We went to hang out by the roof top pool and watch the sunset - the heating lamp was broken, they didn't care to repair it. It took them 45 minutes to bring two drinks. In the room, the blowdryer was broken, the lamp didn't work, bathroom was like from the last century. If you are willing to pay close to $300 for a good location, but don't mind to be robbed, lied to and trated like you don't matter because they already took your money - go ahead and stay there because this is the right place for you.
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