by a traveler from Travelocity.com on February 28, 2008
This hotel worked beautifully for a long family stay in two connecting suites. Specify a room on the city side to see the sparkling lights of the city sprawling across the desert at night, and hot-air balloons sailing in the morning. Rooms on the mountain side of the hotel have views of the Sandias, but over the freeway -- and that's also the side of the hotel aggressively lit by floodlights that will have you yanking your curtains shut. The front-desk staff was exceptional, both before and during our visit. Our rooms were impeccably clean and well-furnished. Quality linens and cushy pillows made it a pleasure to sink into bed at the end of our busy days. The pool is large and pleasant. The location was central for car trips in all directions. Jumping on the interstate required a lengthy drive on frontage roads, but exit ramps to the hotel were much closer. The neighborhood appeared safe, though we didn't see much you'd want to walk to. The full-service restaurant had the best food I've ever eaten in a hotel of this class -- Somebody in the kitchen has definitely got it going on! We'd planned to dine there just once, but liked it so much we ate there a second time. Both meals were marred by bizarrely poor service. The staff was friendly, there were plenty of servers on hand, and we never did figure out why the service was continually, and almost comically, goofed up. Perfectly prepared entrees, with interesting sides, were compensation. The free reception was lackluster, with snacks you wouldn't eat at home (Good & Plenty licorice with a margarita?). The free breakfast was quite good, with choices to suit anyone from oatmeal & yogurt to bacon & sausage. A good value for our group.
http://www.igougo.com/tvly-review-r100329492-Great_for_long_stay_clean_good_food_but_weak_service.html
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