a traveler from Travelocity.com
on February 22, 2008
Our room was very clean and spacious. We stayed in an "Elite Room" whatever that means, so maybe it was a little bigger than most. There were 2 nice fluffy bathrobes hanging in the closet. The floor was very clean, I was comfortable walking around the room barefoot. The beds were too soft and wobbly. The windows must have been very thin, during the night we could hear people talking and laughing seemingly from the street outside. The view of the bay was great, however. Room service (dinner and breakfast) was quick and the food was excellent. We had trouble accessing the on demand video games and movies in our room, but a technician was sent up right away to try to fix it. He was not able to fix the problem and told us that he was going to have to call the cable company. We were not able to watch an on demand movie that night, and imagine our surprise when we received our statement under the door in the morning and saw that we had been charged for a movie! The only other thing we didn't like about the hotel was that there was no self parking, only valet. It would have been nice if they had an indoor pool, since it was so cold and windy. Location is close to Monterey Bay Aquarium and Cannery Row area. I think the room was a little too expensive, but if you want a nice 4 star hotel it seems this is the only one closet to the aquarium area.
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