Customer Service NOT a priority

Member Rating 2 out of 5 by a traveler from on November 30, 2007

Tried to use the Express Check in Kiosk, but got into a loop on upgrading our room. Was told by front desk only certain rooms are given to Travelocity bookings ... not sure what to make of that comment. Waited in line to get registered while 3 other front desk people were just standing around the one doing the work. First room we were given, someone was still staying there. It was a pain to take luggage up to the room, find it being lived in, go back to the desk, get another room, and go back up. Pool was okay - tile VERY slick, and alot of chlorine was in use - burned the kids eyes. Exercise room was pretty cool though. Parking is open to anyone in downtown SLC - get there early to park on a Friday or Saturday or you're SOL. Also note - you pay for parking in addition to your room rate. Could look past these things if staff were more people/customer oriented. We got more information from the Garage Attendant than we did the Front Desk. Disappointed in a Hilton Property - they always look nice, but this one has an unfriendly environment.
Hilton Salt Lake City Center
Salt Lake City, Utah, 84101
801 328-2000

© LP 2000-2009