a traveler from Travelocity.com
on November 21, 2007
Overall, my room was clean and newly renovated. However, I found myself in "The Twilight Zone" soon after my stay. They agreed to split the charges and place half on my co-workers credit card and the other half on my credit card. We both received receipts upon checkout, which had the correct charges; however, when I received my credit card statement they charged my card twice (on two different dates). I talked back and forth to them and their corporate office but they failed to admit fault or refund my money. They claimed that they only charged me and I would have to get my co-worker who shared the room to contact them to authorize the removal of this amount, so they can place that half on her credit card. HOW CRAZY DOES THAT SOUND?! They pretended not to have her contact information although I stood right there when she gave them all of her information plus her credit card--not to mention she received a receipt from them. I eventually, filed a formal complaint with the Better Business Bureau and they still responded that they stand by their decision not to refund my money. I was furious because by then I had my credit card statement and my co-workers statement to prove that we were both charged. After threatening to seek legal action, they finally removed the charges from my account. I WILL NEVER STAY THERE AGAIN. They are incompetent with extremely poor customer service. They refused to admit fault, kept making up excuses for why I was charged twice, and were determined to make me pay for their mistake. I was extremely disappointed and would never recommend this hotel for that reason alone.
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