4 Star $, 2 Star Hotel

Member Rating 1 out of 5 by a traveler from Travelocity.com on July 15, 2007

Not a good expeirience all around. The Hotel was hosting and event and was not staffed properly to adiquitly handle the needs of their quests. Check in was cumbersom, lengthy and stressfull. 20 minutes to get the Valet only to be called at 11:30pm because he misplaced the Valet tag and needed to confirm my tag number. All the rooms in the second building facing the pool and ocean also face one of the bussiest streets in Montery and at it's entrance/exit point to a tunnle. All night long you are waken by the sound of drivers amusing themselves by blarring the horn all the way through the tunnel. Hot day and no airconditioning. The overhead fan was irrelivant because opening the door for fresh air was out of the questions due to the noise. No concierge on duty on Sun. Front desk again overwhelmed and understaffed at check out. The main part of the Hotel may be another expeirence altogether, but for the money I would never stay here again.
Portola Hotel & Spa
Two Portola Plaza
Monterey, California, 93940
(831) 649-4511


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