by a traveler from Travelocity.com on July 27, 2007
Our confirmation was for a room with a king size bed and when we checked in they said that Travel agent gives us that confirmation BUT that is totally dependent on availability; they were totally booked and thus we were to have a room with 2 matrimonial beds. We then showed them our confirmation from you and after a lot of hassel they reluctantly said they would try and see what they could do and we were finally given a room with a King size bed. There was no Do Not Disturb sign in the room, and we had to answer the insistent knocking on the door from house-keeping at 8:00 a.m. Yes there was a coffee machine in the room but no carafe for the coffee to drip into after made. We arrived back at the hotel on Friday night at 12:15 a.m. and to our dismay the room was in the same condition as we had left it in. My husband had to go down to the fromt desk and finally one of the young gentlemen at the desk came up with a basket of clean towels but that there was no one at that hour to make the bed!! Then the lights went out and they were not able to supply us with a candle or any other means of seeing, so we had to leave the room door open so as to be able to get ready for bed. A total diaster!!
http://www.igougo.com/tvly-review-r100311372-A_total_disaster.html
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