a traveler from Travelocity.com
on August 20, 2007
My husband and I chose to stay here for a romantic weekend. We paid extra for a gulf view room and requested a king sized bed when we made the reservation. We arrived at check-in time and were told that our room was not ready yet. We waited about a hour for them to prepare our room. When we got to our room it had double beds and no view. We called and complained and they made us wait an additional 45 minutes for a new room. The new room had a king bed, but still only had a partial view of the water from the balcony. We did not complain again because we did not want to wait another 45 mins. to switch rooms. Our room was also dirty and we waited 1 1/2 hours for soemone to come up and clean it. The following evening we went to the restaurant for dinner and my husband fouond a hair in his food. We were very disappointed and after speaking to quite a few other guests, they were disappointeds as well. One guest told us to stay at La Playa next time, which she said is so much nicer than the Ritz.
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