Terrible customer service!
by samoht_74 on February 20, 2007
Disgusting service received upon arrival from a man at reception. I arrived with my elderly mother, we had booked a room in advance. When we asked if we could see the room first, this man told us rudely that we couldn't, and when we told him that we had had some bad experiences over the last few days with backpackers being filthy, etc., and we would still pay for the room even if it was not suitable, instead of him just showing us the room he rudely told us to go away and stay somewhere else. Unbelievable! Judging from other reviews, people seem to think that this place is nice... but going from my first impression on meeting this man at reception, who lacks basic customer service skills and is just outright rude (should be sacked!), I would never recommend this place to anyone!
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