This was our first timeshare experience as new RCI members. We elected to trade our week for one in Mexico at the Sun Palace in Cancun.
Our experience was not a pleasant one as far as accommodations. Our unit was #TC108, which was on the first floor of this hotel down a long corridor. We were told it was a partial view of the ocean. When we arrived there, we opened the curtains to the balcony and we were facing a very run-down tennis court with no partial view of the ocean. The only way we could see the ocean was from the corner of the balcony. There was no privacy at all if the curtains were opened. The people on the tennis courts could see right into your room. We immediately called the front desk to find out that there were no other rooms available for 2 days, so we were stuck.
The room itself was nice and very clean, but when I booked this hotel, we were told that we would have a full ocean-view room, which was not the case. It seems that the hotel gives the RCI members rooms that are not as nice because we have a timeshare already. The people without a timeshare are offered the better rooms and then are pressured into going to their timeshare presentation at the Moon Palace. As this being our first experience in exchanging, we were a bit taken aback.
Best Things Nearby:
There are a lot of things to do nearby - even through this hotel is the last on the hotel zone in Cancun, bus transportation can take you anywhere. There are a lot of outdoor markets right on the strip about 15 minutes from the hotel - there is an indoor mall about the same distance. Along with the clubs for clubbing. Transportation is provided by bus to the clubs - no need to drive. All the different kinds of tour are also located on the strip (if you do not want to book at the hotel - money savings is basically nothing). Plus, it beats the hassle of booking when you get to where you want to go. There are ruins close by. Coba is about 2 hours and Tulum is about an hour away. Both are very nice to see, and I highly recommend them.
Best Things About the Resort:
This resort is very small compared to the other Palace resorts, but the service is outstanding. The waiters are very friendly - they actually go out of their way for you and will try to accommodate you with just about anything you ask for. This makes up for the resort being small. The other Palace resorts are larger and do not have such good service. Plus, there is 24-hour room service at thie resort with a pretty terrific menu.
The resort itself is small, but has everything you would need while you are on vacation. It has a jewelry store (great prices - better then in downtown Cancun), a clothes shop (pretty good priced t-shirts, bathing suits, sandals, tanks, tops, dresses, jackets, towels, etc.). The restaurants are all terrific. If you do not see something you want, they will make it for you.
The lobby was a nice size, not too big; it is connected to the lounge area with bar, and at night there is something always going on there. The had a happy hour each night starting at 6PM with special types of food, which was very nice to have after getting back about that time on some excursions.
They had a couple of special shows in the ballroom of the hotel, which are a must to go and see all of them. Circus night was one night, which was fantastic, along with different types of dancing shows. All a must see.
The pool area was small, but very nice and very clean, with activities throughout the day depending if people wanted to participate. The beach was very nice, with huts and lounge chairs all around, and bar service now and then. The water when we went end of June was warmer in the ocean than in the pool. The waves were kind of large at times, but a lot of fun - no undercurrent when we were there.
The rooms were nice and clean, and the maids are very friendly and try very hard to please you. Except for the problem we had when we first checked in the unit they assigned us (TC108), our second room was very nice with a very nice ocean view.
- Unit Type: Studio
- Activities: Good
- Amenities: Good
- Unit Satisfaction: Good
- Family Friendliness: Excellent
- Service: Excellent