Description: Oakwood Residence Shinjuku
7-5-9 Nishishinjuku
Tel: 03-5338-3131
This serviced apartment is consistently #1 on Tripadvisor for the Shinjuku district and we could not agree more. We scored a rate of 11,000 Yen/night which we thought was an amazing price after comparing a bunch of other hotels in that price range.
The rooms are equipped with a small kitchen including a fridge, stove, microwave, plates, cutlery, corkscrew, wine glasses, tumblers, pots/pans and even a rice cooker. Of course we didn’t do any cooking but it was great to have a stock of cold drinks in the fridge and also some real-size (read: big) wine glasses for our breaks back at the apartment.
Housekeeping comes every other day to change the sheets, towels and do a good clean. The rooms were cleaned immaculately and to be honest, having them come every day was totally fine with us. They did not however, replenish the soaps, shampoo and conditioner but that wasn’t a problem.
In the B1 level, there are two computer terminals with internet access which was awesome because on this trip we didn’t bring our laptop. There are also some small meeting rooms that you can rent out for the day. On the same level, there are some vending machines with cold drinks if you are too lazy to cross the street and go to the corner store.
The public areas are nicely decorated and brightly lit. As an added bonus, guests have access to the top floor lounge with its stunning views of the city. You cannot bring your own drinks and food to the lounge but you can purchase wine, sparkling wine and soda drinks from the mini bar menu.
We have to say that the front desk staff are some of the kindest, more helpful we have ever encountered. It’s a very long story but we ended up buying something and having it delivered to the Oakwood. But when we received it, it had a small scratch on it which we decided we could not live with (considering how much we were paying for it). So the front desk were ever so helpful in couriering the package back to the company (at our own cost) and were so apologetic about the scratch (which of course wasn’t their fault at all) that they insisted on paying of the courier charges themselves.
As a tip for those staying here, it's not advertised as one of their services but the hotel will help you arrange to have your luggage couriered to the airport for you if you give them enough time. This is especially nice if you are planning to take the train back into Narita. Sadly, we asked the morning we were leaving and of course it was too late but it might be something to look into.
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