Valentin Imperial Maya

From $ -1 per night

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Carretera Federal 307 Chetumal Puerto Juarez KM 311 500, Playa del Carmen
+52 984 2063660
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Travel Photo by IgoUgo member

User Reviews

Results 1-10of 115 Reviews


Worst place to stay! Service is terrible!

A traveler

Travelocity.com

The service at this resort is the worst I have ever experienced. The staff was rude, and made it clear they could not care less if you had a good experience or not. You waited at least an hour for dinner every night, even though the restaurants were ...Read more
Would not recommend! Terrible!!!!

A traveler

Travelocity.com

This was my third trip to this area, first stay here. We stayed at the Valentin because it was all adult, and the pictures online were beautiful. However, once we arrived, the service was awful! We went for New Year's, and were made to wait in line ...Read more
Don't do it

A traveler

Travelocity.com

This resort is way over rated. While grounds are lovely. Service makes this more of a 2 star than a 4+ star experience. Food is mediocre and I was amazed at the inability of the staff to understand our requests. They do serve top shelf liquor but ...Read more
The night the lights went out in Cancun

A traveler

Travelocity.com

The hotel lost electric and water on our third night. Management and staff were not truthful about the repairs (.....four more hours everything will be OK). This went on for over 24 hours. Offered a transfer to a sister property which we accepted. ...Read more
Disappointed

A traveler

Travelocity.com

This was my second trip to this venue, with the first being a year ago several months after the opening of this resort. At that first visit there were a number of glitches which I attributed to the newness of the operation. The experience this ...Read more


Valentin with a View

A traveler

Travelocity.com

Do not waste your money upgrading to an oceanfront room. If you want to actually see the water, your best chance is to take a walk on the beach. We paid the increased rate and selected an oceanfront suite. Unfortunately, we could only hear the ...Read more
Fancy Place with bad food

A traveler

Travelocity.com

Very nice resort, but the food leaves you wanting more. Very limited options, not all resturants are open each night. For the ones that are open, the food is not all that good,except for the lunch buffet,& the fajitas.Also the A/C did not work very ...Read more
Beautiful Resort, Nasty food

A traveler

Travelocity.com

The resort was gorgeous and the staff very friendly with great service. That being said, the food was not very good. We ate in several of the restaurants, and left dissatisfied and hungry just about every time. One night we even went to a second ...Read more
Would not revisit

A traveler

Travelocity.com

This hotel is advertised as 4.5 stars, but it is more like a 3. Granted it is a new resort and growing pains are to be expected, but so much was just below our expectations. The beach is very rocky and seaweedy. The area was infested with ...Read more
Dress code for men a must read!!!!!

A traveler

Travelocity.com

Resort is very nice, if you want nothing to do but relax perfect. They have 12 bars but try to find them. The restaurants have a dress code to laugh at, men must wear long pants, jeans are OK.; 90 degrees and long pants!!!!! Food is OK at best. They ...Read more