Do Not Stay Here
- August 26, 2008
- Rated 1 of 5 by
Thomas Jacobson from St. Charles, Minnesota
I had a family gathering in West Omaha. I had booked directly with this particular hotel a room with two queen size beds since I was staying with my father. When I booked the room I mentioned to the lady taking the reservation that since I was traveling with my father I didn't want to show up at the hotel and find out that we didn't have a room with two beds. She assured me I would have two queen size beds. The email confirmation I received from the hotel next to Room Type said in capital letters "2 QUEEN BEDS". When my dad and I arrived and after I checked in we went up to the room and there was only one bed!! We went downstairs with our luggage. The clerk said they had nothing else. I told them the above story about how I had made sure with their reservationist that I needed two beds. The clerks said there was nothing they could do. I asked why they at least hadn't told me before we checked in and went all the way up to the room. They said they were sorry. We left and went to a Holiday Inn.