Just a Pleasant Stay
- September 29, 2008
- Rated 2 of 5 by
JanetMaree from Portland, Australia
We spent a lovely night at Oscars Hotel recently. Our room, (one of the biggest) was really lovely and very comfortable. It was spacious with its own balcony. The decor modern and sophisticated and exceptionally clean. The king-size bed really comfy. The housekeeping staff were extremely helpful and went above and beyond the call of duty to assist us when we checked in. Unfortunately we couldn't say the same for the staff at reception and in the Cafe Bar who were laid back and too casual. We had dinner on the Sunday evening and breakfast Monday morning and we were disappointed in the service on both occasions. The food was fine but service really shoddy. I ordered butter fish only to be told after it came to my table that it was trout and that the waitress would take it back. It was butter fish and I eventually ate it cool. The quality was just ok. Not generous as said in the information book in our room. Breakfast was ordinary and the waitress didn't know we ordered OJ so didn't bring it or apologize for not doing so when I questioned it. When I went to pay for the coffee, I waited at the counter while staff walked past me repeatedly and I should have and could have left without paying. I would only return if I needed to be central in Ballarat, otherwise I would stay at Ballarat Lodge.