Pan Pacific Singapore Reviews (Singapore City, Singapore)

Uncomfortable family vacation, only interested in your money

A traveler

Travelocity.com

February 3, 2011

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You may be able to have a good time at this hotel on an unlimited expense account, but for a family trying to enjoy a vacation it was uncomfortable. We were charged for 8 days even though we only stayed 6 full nights. No room upgrades, free food, ...Read more You may be able to have a good time at this hotel on an unlimited expense account, but for a family trying to enjoy a vacation it was uncomfortable. We were charged for 8 days even though we only stayed 6 full nights. No room upgrades, free food, fruit basket, anniversary gift, nothing. We arrived at 3:00am Saturday June 19 and tried to check in with the two ladies at the arrival desk. They seemed to resent us interrupting their paper shuffling and ignored us as long as possible. They begrudgingly assigned us a room, would only give us one room card even though there were three adults in the party, and only seemed interested in getting our credit card. I asked if I could get a refrigerator to store my insulin. I was told to put it in the minibar but not to move anything or we would be charged for it. Even though we had the Do Not Disturb sign out, housekeeping rang our doorbell twice before 9:00am. They didn’t like being told to come back later, demanding to know what time we would be out of the room. During our stay housekeeping never seemed to comprehend that there were three people in the room – we never got more than two glasses or mugs. Sometimes there would be three sets of towels in the afternoon and a set would be removed by evening. The room was kept vacuumed but the bathroom floor was never washed. The concierge desk was basically useless – little interest in helping, inaccurate directions, and poor English comprehension. Tried the Global Kitchen for breakfast once, my wife and daughter looked at the buffet and walked out. I stayed and paid SG$41.20 for a plate of ice-cold food. There was an omelet station and some kind of meat under a heat lamp but no one there to serve. I couldn’t tell what I was supposed to be eating because the food labels were so small. The only excellent service that we received was from the evening pool attendant. He even extended the awning over our chairs one night when it started raining. Left at 1:00am the next Saturday ni Close

Disappointed in this 5-star

A traveler

Travelocity.com

October 26, 2006

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For the price - I had my doubts. I wanted to like it. But it disappointed. So-So rooms. Aloof service. Screaming famlies. The restaurants are terrific. Great location attached to Mall. But just not what I had hoped.

good enough

A traveler

Travelocity.com

April 20, 2006

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the hotel was good value for money given the good rate we got. main problem was after first day of swimming, given it is easter holiday, it seems they don't clean the water anymore in the following days. my son actually got bronchitis after ...Read more

Pan Pacific Singapore

by cytiev

Manila, Philippines

October 18, 2004

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The Pan Pacific Singapore is a luxurious hotel situated in the heart of the city. The hotel is among the buildings which dot the Singapore skyline. The hotel staff are very courteous and helpful. The structure is very modern with a scenic elevator ...Read more

From journal Singapore: The Lion City

Pan Pacific Singapore

by famil

Kuala Lumpur, Malaysia

April 22, 2003

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Everything you can expect from a hotel in its class, plus some more. :) The elevator was outside the building though, so for those scared of heights, the journey won't be mellow.

From journal Vibrant Singapore

Wonderful hotel in gorgeous Singapore

A traveler

Travelocity.com

May 1, 2008

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The Pan Pacific is an ultra modern hotel, with a breathtaking lobby, exciting glass bubble elevators, and a perfect location for this very special city. The staff was very friendly, helpful, and welcoming. I was very impressed with the spacious ...Read more

Tremendous Service

A traveler

Travelocity.com

March 5, 2008

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Traveled the world and have yet to see service at this level. From the taxi stand workers to the departure front desk, the level of service is un-matched. Simple eye contact with ANY employee will spark a willingness to help. Ultra clean rooms, ...Read more

food and wine

A traveler

Travelocity.com

December 2, 2007

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this hotel has some of the best japanese food and sake south of Japan at its Keyaki restaurant. great views from a high floor and a great wine cellar. enjoyed my stay, my gf loved it for its strategic shopping location. outside the hotel dont miss ...Read more

Good enough for your boss or your wife

A traveler

Travelocity.com

October 3, 2007

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This is as good a hotel as there is. Very high quality in every respect. If you are travelling for business or looking for a place nice enough to take your wife this is the place. It is an excellent value and the location could't be better.

Always the Best

A traveler

Travelocity.com

March 3, 2007

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Pan Pacific is a full service hotel that is always ready to serve. They are quick to respond to any request. Plus the gym was excellent.

IgoUgo

Pan Pacific Singapore

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