I was staying here for 4 nights as part of a package from Singapore Airlines. I was actually quite excited when I had read reviews and viewed pictures of this hotel beforehand. But to be honest, I was left wanting. The hotel was adequate, or perhaps even nice, but not that nice. I got the feeling that we were put in an old section of the hotel because we were going through Singapore Airlines.
The room seemed a bit worn, not really dirty, but it just seemed like everything needed to be replaced with new items. The carpet in the hallway had a few stains in it that a hotel gets with normal wear but no actual dirt. I also felt like we were perhaps secondhand guests because we came on a package. I would have been very disappointed had we booked this room separately and been treated this way.
On the plus side, the breakfast buffet and staff were fantastic. The food variety on the buffet included everything from American bacon to char kway teow. The staff knew what we wanted to drink before we ordered by the second day. The restaurant itself was flawlessly maintained and very clean. The views from the restaurant were out to the hotel pool and quite relaxing in the morning.
The location of the hotel also couldn’t have been better. There were at least three subway stations within easy walking distance. Also, anyone who knows Singapore knows that Orchard Road is where a lot of things happen. This hotel was right in the middle of it all on Orchard.
Overall, the hotel itself is a three-star, but the restaurant is a five-star and the location is also a five-star. Be wary if you pay full price, though.