Terrible Customer Service!
- June 22, 2008
- Rated 1 of 5 by
SammSoccerMom from Sammamish, Washington
Completely rude front desk person. She blamed me for her mistake and tried to charge me for an extra night on the room. I had booked two rooms for two nights for my son's soccer tournament. When we got the game schedule, I called to change both rooms to Saturday night only. I was on the phone with her for several minutes while she brought up both rooms and changed them to Sat. only. She even had me tell her the ages of the children in each room. On Sat, I called and she said that we were supposed to check in to one of the rooms Friday night. I told her that I had changed both rooms. She said, "Prove it!" She went on to complain about how she hates the soccer families and that she had a bad week and that her computer had problems and yet still could hold out no possibility that she had made a mistake. Then, she said we couldn't stay there if we didn't pay for Friday since she couldn't rent the room. Needless to say, we found other accommodations. She then went on to refuse to let another family stay when they called to verify that their room had been accurately changed to one night. Then, a third family was almost denied lodging when they requested confirmation of Friday night's change! She also claimed to be the owner! I hope that's not true!
Editor Pick
Fidalgo Country Inn
- April 20, 2007
- Rated 4 of 5 by
ak1 from Auburn, Washington
The Fidalgo Inn at Anacortes is the best place to stay in town. The rooms are large, clean, and have great views, if you book a second story room. The rooms and lobby are decorated with pine wood and warm colored wallpapers. They offer free parking and I felt like it was a safe place to stay and park. They also offer a complimentary breakfast which really isn’t much; I think they had some pastries, coffee, tea, and juice in their reception lobby.
On this last trip we had a standard room and I thought a couple of things needed a little maintenance: like the bathroom flooring and the vanity area but other than that I felt like the hotel had been kept up pretty well. On this trip we only stayed one night in order to catch a ferry to the Islands the next morning, so we weren’t there for very long. As far as location it was great we were only few miles from the ferry dock and we were right off of the main road so we didn’t need to worry about back tracking.
If you stay in Anacortes or are looking to stay close to the San Juan Ferry docks, I would definitely recommend the Fidalgo Inn. It may not be anything special but it has a warm country feel to it.
From journal Relaxing Daytrip to the San Juan Islands