My wife looked at the executive suite for the posh hotels in the airport and said,"Come on, we didn't pay that much for our hotel." Of course, it turns out that we did pay enough to go to that hotel and we were expected in the lounge.
We'd paid for a shuttle bus, but because there were two of us (and an infant), they sent us a luxury taxi instead at no extra charge. We arrived without delay and checked in. There was a little confusion over the Air Asia holiday receipt, but it was dealt with in style.
The porter carried our luggage and we checked into our suite. There was a kitchen with a toaster and stove but no microwave and a sitting room area with a glass table (bit of a problem for young children.) However, it was all very clean and Maximus was happy to be there.
That evening we met a fellow resident with small child, and he complained about the terrible standards of safety and calls from timeshare people. The bottom line is that every guest receives one call from the timeshare people of the resort and the hotel building is relatively child-friendly but not perfect. The hotel staff, on the other hand, love children and are very thoughtful.
The hotel has a complimentary shuttle bus and boat, which take you to the other hotels, the small shopping centre, and the beach. (It takes about 5 minutes and they come about every 15 minutes.)
Breakfast the next morning was a real highlight, ranging from English breakfast foods to Asian noodles and rice porridge, with fruit and plenty of things from the bakery. They cook most of it fresh in the middle of the dining area, and you can help yourself. (And there's real bacon, which they don't serve in hotels in KL).
After the first evening, we spent relatively little time in the hotel itself, except to book transport.
One minor disappointment was that they tried to charge us for an item in the minibar that we hadn't taken. They didn't argue too much about it, but it was a definite fault of housekeeping.
Overall, it was a very pleasant place to stay, with access to a private beach and the facilities of the much more expensive hotels in the resort. (If you've got money to burn, I'd definitely suggest the Sheraton.)
There were two curiosities about the hotel:
There are in fact three pools, one very prominent near reception, but the other two are hidden in the gardens in front of the fairview-facing rooms. We only found them after a very thorough exploration; the first pool was completely empty and the second had one swimmer. So, if you want a private pool, you should hunt them down. The second is that I'm sure the buffets have the same food in all hotels and you can save 300B on a meal if you eat at the Allamanda rather than the Sheraton.