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Sheraton Maui Resort

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  • 2605 Ka'anapali Pkwy, Lahaina
     Maui, Hawaii 96761
    (808) 661-0031Website
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azsunluvr
azsunluvr
First Reviewer
4 out of 5
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Review
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Sheraton Maui Resort

  • June 14, 2006
  • Rated 4 of 5 by azsunluvr from Mesa, Arizona
Sheraton Maui Resort

Flying into Maui 1 day ahead of our scheduled timeshare week, we had used Starwood points to book a two-bed room at the Sheraton Maui Resort.

With a long flight and stopping for a bite to eat, we didn't arrive at the Sheraton until around 9pm. We received a hearty welcome from Randall at the bell desk with leis all around.

At the desk we were informed that because they were overbooked and we were only staying 1 night, we had been upgraded—to the Presidential Suite! They were as surprised as we were, since the suite runs about $3,500/night. However, the suite only has a king-size bed and we had two teenagers with us. I asked for two roll-aways and they informed me it would be $65/night per extra person.

Randall led us back to the entrance and three of us stepped into his golf cart while he instructed my husband to follow us in the rental minivan. Around the corner and up the hill we went to a private turnaround, only for guests of the uppermost floor. Randall chatted amiably during the 5-minute ride.

Randall let us into the suite and began bringing our luggage in. As he was unloading, our roll-aways arrived. When he heard that we had been told we had to pay for the extra beds, Randall called the front desk and argued for several minutes to get those charges taken off for us. After some thought, I realized it was ridiculous that we'd been asked to pay for them in the first place. We'd booked a room that slept four, so why should we pay extra person charges just because they upgraded us to a room that only had a bed for two?

After a nice tip for his work on our behalf, Randall departed and left us to explore our suite on the hill. A wraparound lanai gave us views of the pool, beach, Black Rock, and a small green area set aside for weddings on top of the hill. High-magnification binoculars on a tripod were a fun way to take in the surrounding view.

The main living area had a couple of couches and chairs, TV and dining table with seating for 10. A small bathroom was right off the entry.

The master bedroom boasted a king-size bed, a desk and chair, and loads of room. The master bath suite had a large bathtub, double sinks, a huge shower and a separate toilet room with bidet and a heated seat.

We were up fairly early the next morning as we were still on Phoenix time. We ate breakfast at the buffet downstairs. It was expensive, but filling. Anyway, we were staying in the Presidential Suite using Starwood points, so basically our cost for staying the night was the price of our breakfast! We snorkeled near Black Rock, then enjoyed the pool area. We came back for the last hour or so to enjoy this wonderful suite before moving on to our timeshare.

From journal Maui Family Vacation 2006

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