Sheraton Clayton Plaza Hotel St. Louis
- 3 out of 5
- Avg. Member Rating
- 12
- Reviews
Room was too small
- February 14, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
Everything leading up the actual room was great. Nice and comfortable. Great location. Pool was clean. But the room was tiny. Very small for the price we paid. I would never stay here again.
Great Stay
- October 22, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Traveled with my wife and two children under 4 and had a wonderful experience. The physical plant is new, clean and well maintained, including the heated indoor pool. For a minmal charge we upgraded to a junior sutie: no hassel, no strings, no hidden charges. The full transaction including new room assignment and keys in hand took maybe 15 minutes. The upgrade entitled us to use of the club lounge, which for the kids was among the highlights of the trip. It features a big, well stocked breakfast buffet in the mornings and an equally well stocked happy-hour with lots of snacks for the kids....all FREE. We became best friends with the lounge attendants X and X, who provided simply outstanding service.
cheaper room paid for a more expensive room
- August 24, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
Booked on internet. Wished I would've read reviews first! 2 families with children checked in right before us. Were told they only had 1 Kind Bed, but would bring in roll a way bed. We were told we had a double room, when I had booked a King. They offered us a King, but told us it was handicapped accessible. When we went to the room, it smelled of urine. Went back to the desk and took the original double. Very disappointed! No bathtub. Porcelain in bathroom broken and chipped. Bottled water in room that I thought was complimentary had a note on it stating we would be charged $3.50 if opened. Room very small. Bed uncomfortable. Turned on air conditioner to 64, and still wouldn't cool down. As I was trying to put on make-up, my compact mirror kept fogging up from the humidity in the room. $14.00 charge for hotel guest parking. I expected a much nicer room for the price.
Not the best
- July 31, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
We stayed for 2 nights, and we never had our room made up, even though we called and requested it before the second night. No fan in bathroom. The front desk staff was friendly, but ill informed. Overall hotel, especially lower floors where parking was accessed through, were in poor condition. Would not stay again.
No Business Center
- July 31, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
No business center that works: They have a pod of computers covered in crumbs from children playing games. I was unable to open and print a Word document from my Yahoo even though they had Word installed on the machine. Staff was unable to print from their computer. When asking for an updated bill after the stay - none of their fax machines work. Single double bed room was micro in size, but did not have musty smell like another hotel in Clayton. Clayton is a nice area for business/family and hotel is secure. Staff was helpful in spending lots of time to resolve computer/fax issues but also wasted hours of my time.