La Quinta Inn and Suites Orem University Parkway Reviews (Orem, Utah)

Room not adequate and staff has no communication skills

A traveler

Travelocity.com

July 21, 2012

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Checked in the hotel late afternoon everything was fine. Went into the room unpacked our things. We didnt check the room for anything wrong because it should have been up to par prior to us checking in. So we left for dinner, came back to the hotel ...Read more Checked in the hotel late afternoon everything was fine. Went into the room unpacked our things. We didnt check the room for anything wrong because it should have been up to par prior to us checking in. So we left for dinner, came back to the hotel changed to swim in the pool. We returned to the hotel room and had our kids jump in the showe., but one of the two bathroom doors wouldnt open. When they finished the tub was filled up almost to the rim with shower water. Well who wants to shower like that?? Im pretty sure everyone elses showers were working fine. We tried to see if something was clogging it from the top of the drain but there was nothing. We called the front desk and the lady said there was nothing they could do but move to another room as there was only one room left, but by the time we figured that out our kids were asleep and we did not want to move them after 11pm. She said the maintenance guy would be in at 8am and he would be up to fix the problem, and for the inconvenience she would give us 20% off the room. We also told her to have the manager contact us and she said ok. So we didn't shower all night til the next day, stuck in chlorine all night. The next morning we woke up and went down to the front desk to see where the maintenance guy was as it was now about 8:45am. The gentleman at the front desk asked what was the problem and we told him he had no notes or anything telling him of the problem and said that he can give us 10% off our room, so another inconvenience and it was quite annoying. We had him give us the extension to the manager. We went back up to the room the maintenance guy came in about 9:20am (1hr and 20 minutes after the lady the night before said he would come). He cleaned the drain and fixed the door. Everything was fine that day and night. I called the managers extension left a message and told her i expect to have a conversation with her before we left. The following morning we got up went to breakfast came back to the room to shower and the tub started slowing down again. I looked throughout the room for another phone number besides front desk to call and found nothing but what I did see on the front page of a brochure a paragraph dedicated to customer satisfaction and it stated that of we were not 100% satisfied and they did not resolve our issue then the room is on them. Fed up with everything and the lack of communication we decided to leave and cut the stay short (We were originally supposed to leave the following evening). I called the front desk told a different gentleman of the problem and he too wanted to know why and I had to explain myself again. I told him what happened, why we were leaving and that I wanted the manager to call me by the end of the week. He said he will have her call me at the number provided on my reservation. Today is saturday of that week and we checked out last sunday and still no call from the manager. I called two days ago and the manager wasnt in. Very unprofessional and there is no communication going on between the employees and manager therefore making this one of the worst stays at a hotel we have been to. And we have been to many. Close

Inadequate

A traveler

Travelocity.com

June 17, 2012

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I arrived on time after traveling all day to discover that my room would not be ready because of a "plumbing problem." It was not ready until 1140pm. The iron in my room had pink stuff on it and had I not discovered it my white shirt would have been ...Read more

This motel overbooked...ended up staying in a different motel in a SMOKING room!!

A traveler

Travelocity.com

February 21, 2012

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I made this reservation and guaranteed it with a credit card...I called and checked on the reservation at 6:00 pm to make sure everything was ok...when I arrived at 9:00, I was bumped out of my room and moved to a different motel...the only rooms ...Read more

Great value and location

A traveler

Travelocity.com

February 14, 2012

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The online rate made this room a bargain. Staff was very friendly and prompt. Check-in was smooth and the rooms were as requested. Layout of the King room was a little odd with a backless couch like contraption at the foot of the bed facing the TV. ...Read more

Great off-season price

A traveler

Travelocity.com

December 23, 2011

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Great location. Complimentary breakfast mediocre: pre-packaged muffins, make your own waffles, etc. Room was very clean, staff friendly and helpful. Noisy, large families coming and going at all hours of the night adjacent to my room.

This hotel was an exceptional value.

A traveler

Travelocity.com

November 17, 2011

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This was the first time I had stayed at a La Quinta Inn and would definitely stay at another again. I have recommended this chain to friends as I found the hotel very clean, received excellent service and found the hotel close to restaurants and ...Read more

Adequate Accomodation

A traveler

Travelocity.com

March 15, 2008

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Excellent hotel; breakfast better than expected(hot entre varies every day);very comfortable bed, great for the business traveler, close to most restaurants and local mall.

La Quinta Motel

A traveler

Travelocity.com

September 8, 2007

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Location and Security and service wonderful. Floors were not clean. Breakfast great. Pool and Jacuzzi clean and refreshing. Desk got the bill wrong,had to prove reservations were for 7 days. They had them for only 4 days. (This could have beed ...Read more

this hotel is a good place to rest

A traveler

Travelocity.com

April 30, 2011

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The front desk clerk was fast and accurate when checking in, she was also helpful and pleasant. Gave me directions to a restaurant I asked about. Nice room, comfortable, got good nights rest after being on the road for over 10 hours .This La Quinta ...Read more

Great Hideaway in Provo

A traveler

Travelocity.com

April 12, 2011

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I loved this hotel! It is very close to UVU, freeway, and lots of shopping centers and restaurants, but it is tucked away enough that it feels secluded and quiet. The pool was the perfect temperature and my husband raved about it his entire stay. I ...Read more

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La Quinta Inn and Suites Orem University Parkway

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User Reviews

Room not adequate and staff has no communication skills

Inadequate

This motel overbooked...ended up staying in a different motel in a SMOKING room!!

Great value and location

Great off-season price

This hotel was an exceptional value.

Adequate Accomodation

La Quinta Motel

this hotel is a good place to rest

Great Hideaway in Provo

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La Quinta Inn and Suites Orem University Parkway

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Hotel Class:

Avg. User Rating:

User Reviews

Room not adequate and staff has no communication skills

Inadequate

This motel overbooked...ended up staying in a different motel in a SMOKING room!!

Great value and location

Great off-season price

This hotel was an exceptional value.

Adequate Accomodation

La Quinta Motel

this hotel is a good place to rest

Great Hideaway in Provo

Compare Rates Across Websites