Sheraton St. Louis City Center Hotel and Suites
- 4 out of 5
- Avg. Member Rating
- 11
- Reviews
Very dissappointing
- March 26, 2008
- Rated 2 of 5 by
a traveler from Travelocity.com
The hotel was dissappointing. For the price and location, I expected a high level of quality and service. When my coworker and I checked into our respective rooms, we noticed that they smelled overwhelmingly of smoke. I called the desk and was changed to another room, but my coworker was told to "spray something, or we can come up and spray something" to cover up the smell. That was unacceptable. She told them no, and they eventually moved her to another room. Then, I had a problem with the iron in my room. It was broken and leaked water all over the ironing board. I took it to the front desk, and they didn't have one to replace it with right away. I came back from the gym and found the same broken iron in my room. Also, the gym equipment was extremely old and in bad shape, Also, the parking was too expensive for a guest. 17.00 a day when you are already paying so much for a room is ridiculous. You have to use your room key in the elevator, which is a good security feature due to the fact that between the lobby and the first floor of hotel rooms (5th floor) is all public parking. The problem with this is that half the time my card would not work. I got stuck sitting on the 13th floor trying to leave the gym because the card would not read. Overall, there are better places to stay in downtown St. Louis.
Lousy elevators and air handling
- December 19, 2007
- Rated 2 of 5 by
a traveler from Travelocity.com
I stayed here the first night and it was OK but the elevators were the slowest I've ever met!
The second night, our hotel room (on a non-smoking) floor filled with cigarette smoke, worse than if we'd slept in the bar. I had a severe asthma attack as a result. We did get a room change, though not with any concern for the fact I was coughing up my lungs, and the desk staff the next morning couldn't have cared less about the issue.
If you have a non-smoking room, you shouldn't have to put your health at risk staying there. The desk manager's excuse...we were 1 floor below the smoking floor and sometimes that happens!!!! No excuse to my mind, and no discount on the bill or anything for the problems we experienced. I would never stay here again, I prefer not to risk my health that way!
My Stay...
- October 22, 2007
- Rated 5 of 5 by
a traveler from Travelocity.com
My room was cavernous and parking was not a problem (even with a Hanna Montana concert going on next door). Be aware though they do charge an additional fee for parking and don't forget to take extra change to feed the meters during daily excursions. I could not find free parking anywhere. I did have noisy neighbors one night (party started at 3AM!!!) but one call to the front desk and someone was there in a matter of minutes to quiet things down. Overall I was very happy with my choice to stay there and would recommend the hotel to anyone.
Just OK
- June 7, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Room was spacious but dusty. You could tell that they do not clean the rooms from top to bottom. We had to constantly ask for more towels for our room. But when we asked they brought them to us promptly. When asking for directions and phone numbers to local pizza delivery joints the employees were not very helpful and gave us wrong directions that lead us to the wrong part of town. Good note is that it is right across from the metro and bus station so transportation to Zoo, museums, arch, etc. was easy. It was also close to the ball field.
Very Nice Hotel
- March 28, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
"This was a very nice hotel, rooms were big and well maintained. A bit on the pricey side. Parking was $15/day (a bit high) but was within walking distance to the baseball complex. Have reservations to stay again in Aug & Sep 07 to watch the Cardinals. Bistro 14 for breakfast was over priced, but the food was good."