Sheraton St. Louis City Center Hotel and Suites Reviews (St. Louis, Missouri)

Nasty Room, Parking Contract Vioated, Service With an Attitude

A traveler

Travelocity.com

June 5, 2011

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My father and I stayed in two separate rooms last weekend at the Sheraton City Center. We chose this hotel instead of the Westin (which I would normally choose) because it was closer to the St. Louis BBQ festival. The ratings were fairly good and it ...Read more My father and I stayed in two separate rooms last weekend at the Sheraton City Center. We chose this hotel instead of the Westin (which I would normally choose) because it was closer to the St. Louis BBQ festival. The ratings were fairly good and it is a Sheraton, so we thought we'd at least get decent rooms. First when we checked in, we parked in the indoor parking (I'll come back to that later). At the front desk when I discovered our rooms were very far from each other I asked the receptionist if she could check to see if there was anything closer. Her reply - 'probably not, so I asked her 'are you saying you WON'T check then?' She begrudgingly checked after rolling her eyes. While there were no rooms closer, her attitude really put a damper on things. While my room was ok (nothing to write home about) apparently housekeeping didn't finish cleaning my father's room. Keep in mind we checked in at around 6 p.m. so it's not like we wanted an early room. There was one dirty towel on the floor and no clean ones, and opened and used soap but no clean toiletries. Housekeeping brought up towels eventually, but the half-cleaned room was just nasty. I complained to the front desk, and eventually the manager. His response was 'sorry we'll look into it'. That's it. My next stop on this issue is a complaint with the Missouri health department as I think unsanitary rooms like that are or should be a health violation. Completely nasty! So about that parking - the sign and the ticket say that you have 'in and out' privileges. When we arrived, my father and I unloaded into the rooms and turned around and went out for dinner. When we got back parking was completely full. Parking tickets are a contract in case you didn't know, and by not allowing us to park back in the garage the Sheraton violated that contract. The valet, instead of valet parking our car said 'go park around the corner, it's our lot too'. Well, that lot had a lot of cars in it so I had to park far out, it was Close

Outstanding room and great location. Very reasonable price.

A traveler

Travelocity.com

April 12, 2011

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Stayed here while down town for a hockey game. Rooms were clean, staff was nice, and the new downtown trolly pics you up right outside.

Hotel is right in the downtown area

A traveler

Travelocity.com

April 12, 2011

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Great place!! Amazing location and pool. Very elegant, would definitely go back.

Great Place To Stay

A traveler

Travelocity.com

April 12, 2011

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My wife and I stay at this hotel every year for our trek to St. Louis for the baseball season. Great location from the ball park (six blocks) and also across the street from the metro train. A real first class hotel. Parking is expensive ($17) but ...Read more

Good location and an overall nice place to stay.

A traveler

Travelocity.com

February 7, 2011

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This hotel was clean, nice, and priced fairly. The location was nice, because it was easy to get to, right off of the highway. The staff was also friendly and helpful.

This hotel was nice

A traveler

Travelocity.com

February 7, 2011

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It was a little crowded and parking was terrible but once we got to the room it was peaceful. It was smack in the middle of everything so that was good and bad. Good because if you wanted action you didn't have to go far. Bad because the people and ...Read more

Amazing room, great bed, helpful staff, good location. Great!

A traveler

Travelocity.com

February 3, 2011

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This hotel was a great value! I would recommend it, success in all areas!

This hotel was very elegant

A traveler

Travelocity.com

February 3, 2011

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My boyfriend and I stayed at this hotel and had a really great time! The staff was friendly and accommadated to our every need. The room was very nice and spacious. This was my first time staying at a Shearaton and I was very impressed!! They have a ...Read more

Great pool; helpful staff and clean hotel

A traveler

Travelocity.com

May 26, 2009

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The hotel was very clean and the pool was in great condition and so large! It was indoors also which is a great plus when the weather isn't cooperating. I asked the front desk for extra towels and the housekeeper was at my door by the time I got ...Read more

Great Pool but little else sets this apart

A traveler

Travelocity.com

April 15, 2009

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Typical dull clean and comfortable room. The indoor pool is unequalled - about anywhere (huge - with pool access lift for those with disabilities). Fitness center is well appointed. A reasonable business hotel - if you do not need to eat at ...Read more

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Sheraton St. Louis City Center Hotel and Suites

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User Reviews

Nasty Room, Parking Contract Vioated, Service With an Attitude

Outstanding room and great location. Very reasonable price.

Hotel is right in the downtown area

Great Place To Stay

Good location and an overall nice place to stay.

This hotel was nice

Amazing room, great bed, helpful staff, good location. Great!

This hotel was very elegant

Great pool; helpful staff and clean hotel

Great Pool but little else sets this apart

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Sheraton St. Louis City Center Hotel and Suites

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Hotel Class:

Avg. User Rating:

User Reviews

Nasty Room, Parking Contract Vioated, Service With an Attitude

Outstanding room and great location. Very reasonable price.

Hotel is right in the downtown area

Great Place To Stay

Good location and an overall nice place to stay.

This hotel was nice

Amazing room, great bed, helpful staff, good location. Great!

This hotel was very elegant

Great pool; helpful staff and clean hotel

Great Pool but little else sets this apart

Compare Rates Across Websites