Doubletree Hotel Newark Airport
- 4 out of 5
- Avg. Member Rating
- 10
- Reviews
less than average hotel
- June 5, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
If you have a choice I wouldnt stay here. The surrounding area is horrible. Also, very very hard to find and easy to get lost in an area I dont feel safe in. The hotel is just average, the staff is just ok. Absolutely no restaurants in the vicinity so you are forced to eat at the hotel for mediocre food. Meeting rooms had leaking ceiling, where water came through like rain! Parking for hotel guests is expensive! Unfortunately I had to stay here for a meeting, if I had a choice I would not stay here!
Renovation underway
- November 13, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
Beware, renovation under way. Paint on carpets, in sinks.... smell is in the air. Not sure why I didn't know about the daily parking fee ($14).
Good Choice
- August 22, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Clean and affordable. I was very impressed by the cleanliness of the hotel in general which would include the room, lobby area, and the indoor pool. The hotel staff was extremely friendly and very accomodating when it came asking for directions, coordinating adjoining rooms, and providing additional services such as a roll away bed and blankets. Each time we came back to the hotel from our day or evening trips the front desk manager or clerks would ask how our day went. We enjoyed the flat screen, LCD T.V. and the variety of channels available for free viewing.
The only downside to the hotel is that it's located right off the highway across from the airport which meant we were pretty much land locked which limited our dining choices without having to drive. The Perkins shuttle never showed so we ended up eating lunch the first day in the hotel restaurant. Being right off the highway also made it very challanging and confusing to get into the frontage road area where th ehotel is located. You needed to learn the N.J.. u-turn system the hard way to figure it out.
Great touch to have the computer and printer in the business area for guests to print out their boarding passes. Security wise they have a guard at the gate of the parking lot and you need your room key to operate the elevator.
No Service after 11pm
- December 18, 2007
- Rated 4 of 5 by
a traveler from Travelocity.com
First of all, I am a veteran traveler. I used to travel for a living, spending more than 200 nights a year in hotels. What upsets me about any poor service experience is that it is relatively easy to avoid with good training and good management.
I checked into the Doubletree Newark Airport after 11pm on the 13th of December. If I didn't already know they had a shuttle from the airport, there would have been no way to know they had one running. In the terminal and also at the P4 shuttle pick-up area, the hotel is not displayed on the courtesy phone area. I ended up having to call the hotel to see if indeed there was a shuttle bus available.
When I arrived at the property, there were 4 people behind the front desk but no one at the front door or any bell service available. I had numerous bags as I was returning from an overseas trip and had to secure the bell cart myself. I passed several staff members with this cart and no one offered to assist me.
The guestroom was fine, although it needed a bit of cleaning. The bed was quite comfortable. As I recall, this used to be a Wyndham and it had been throughly renovated under their management, so the product quality was good.
HOTEL STAFF UNCARING
- December 12, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
I arrived at 2 pm only to be told to wait an hour. Upon returning at 3 I was told the room wasnt ready and I could have a double bed. I refused and was told by the manager YOU CANT EXPECT US TO RUSH OUR STAFF. My toilet was broken. I was charged 3 TIMES for the same thing. Then I was told the only thing that can be done is a FREE DINNER....unacceptable treatment and horrible attitudes