Results 1-8of 8 Reviews
April 13, 2011
February 3, 2011
August 20, 2008
March 25, 2008
January 5, 2008
November 2, 2006
August 27, 2006
East Haven, Connecticut
September 20, 2005
Sounds great right? More like a loaded sales pitch for this trip. The Sheraton might say things that sound inviting and comforting, but for this location this was NOT the case.
My wife’s best friend of twenty-six years was getting married and they bought into the glamour that the Sheraton offered. Don’t get me wrong--the wedding was beautiful and the reception was a lot of fun, but the hotel accommodations were less than desirable.
From the beginning even booking our room was difficult. Reservations told me that the wedding party was receiving a special rate and that they were specific rooms for the guests of the wedding party overlooking to courtyard. The downside to this was that I would have to share a king size bed with my wife and 3-year-old son, because there were no other double rooms available at the rate quoted. We needed a room, so we booked what they said they had available.
Upon our arrival I was notified of an $8 parking charge per room per night that we were not previously made aware of. Now I have stayed in several resorts all around the globe, and I have never seen a parking charge unless the location was within a large metropolitan area such as Manhattan. Even then, most hotels will validate parking during your stay especially when charging $179 a night.
After arriving to room 358, I was shocked to see that the garden view was actually a small area of weeds in front of the pool building. The room was small and full of additional hidden charges. A charge for music, a charge for video games, a charge for movies and a $4 charge for a one liter bottle of water that you can purchase at the CVS up the street for $1.49. There was a piece of bed frame that was sticking out from the bottom of the bed about six inches that my wife and I both cut our legs on. The one time we asked the front desk to provide us with assistance, they said that they were simply too busy to help us.
Upon check-out, my wife was asked how the stay was, and when she showed a slight sign of disappointment, she was asked to speak further about our stay. The resolution offered for our disappointment was an additional 1,500 Starpoints and an apology. A mere 1,500 points is not even 22% of what is required for a night's stay, and an apology is not going to change my opinion of this facility. I have received better service from a Holiday Inn Express.
From journal Labor Day Wedding In Needham Massachusetts