Point Pleasant Resort has a multitude of problems—poor quality of rooms, poor maintenance of the resort, and horrible guest service! We had a destination wedding with 66 guests at Agave Terrace Restaurant on Point Pleasant Resort on October 8, 2005 (which is an amazing restaurant and did a tremendous job). Out of convenience, nearly all of our guests stayed at Point Pleasant--approximately 30 rooms in total. We cannot express how dissatisfied, angry, and hurt we are that Point Pleasant detracted from our wedding. The resort's staff, particularly its management, is so rude that you feel like every problem or question you have is an imposition and you have to beg for service!! Plus, nobody is at the front desk after 8pm and security is unwilling to handle any problems at night. Some of the rooms were so moldy that many guests had severe allergy problems. A two-bedroom villa had cockroaches and another room had bug problems. The hotel management didn't seem to care; in fact, they were very upset with us for bringing up the problems. It took our friend almost 1 hour to find one of the rooms. The reason was a sign was pointed the wrong way. We told the assistant manager on duty and she just shrugged her shoulders.
The resort is so hilly that you need a shuttle to get around--the problem is that the shuttle takes forever to pick you up and stops running at 8pm, which makes getting around the resort at night nearly impossible. The resort is poorly lit and has poorly maintained and dangerous walking paths, so getting to your room in the dark is treacherous. The resort advertises that it has two beaches--that is an outright lie--it has one patch of sand that is nearly impossible to find by following signs, and the other "beach" really belongs to an abandoned resort, so it is not maintained and the path to it from Point Pleasant is virtually nonexistent. The Resort has a severe mosquito problem, so all of our guests were eaten up. It also has a problem with ferrell cats and rats. In addition, the resort only permits one cab company to operate from the resort (according to others on the island, this was the result of a kickback). That cab company charges 20% to 30% more than other cabs for similar routes and has very rude drivers and poorly maintained cabs. We would never recommend that anyone stay here!!
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by Mandan Lynn
Smithwick, South Dakota
January 21, 2010
From journal America's Caribbean: St. Thomas
new york city, New York
July 19, 2009
mount laurel, New Jersey
November 1, 2005
From journal Point Pleasant Resort Ruined Our Wedding