We were welcomed with a smile and genuine warmth when we checked in at 1:30pm. Parking is in their private garage and was free. The spaces are very tight in this garage, and we had concerns about our Mercedes station wagon getting through the doors, let alone into the spaces. Suddenly the scratches we had signed for when we picked up the car made perfect sense. When we went to get into the car to leave, it wasn’t there. We had to call the desk and voila, they pushed a button and the car in our spot rose in the air and we came out from below. Amazing!
The rooms were the smallest we had so far (except for the singles at the Victoria in Frankfurt), but they were extremely clean. The bed was very comfortable and dominated the room.
We had the usual two separate featherbeds. We requested extra pillows, and when we returned from our afternoon out, they were on our bed.
Our room had one closet, a safe, a desk and chair, and a suitcase holder. The desk was perfect for our domino games. Our TV had the usual English channel (CNN) and was remote controlled. The bathroom was small, with only a shower, but it had a hair dryer, shampoo and shower gel, and a towel warmer that doubled as a laundry dryer (and also came in handy for drying our bathing suits after we visited the Jacuzzi or sauna). The health club is located in the basement, and there is a 2€ charge if you want a robe to wear.
The lobby has a bar and a sandwich station. There is also a couch and chairs and a computer with free Internet access. The location of the hotel could not be better. It is a 2-minute walk to the Durer House and Kaiserberg. It was one of the easiest hotels we have ever had to find. Right after you enter the Neutor (New Gate), there are signs pointing to hotels that get specific very quickly.
The breakfast buffet is included in the very good rate.
We feasted on scrambled and boiled eggs, cold cereal, juice, meat and cheese, fresh fruit, and bread and rolls. You have the choice of coffee, tea, or hot chocolate. It was a very good buffet, and there are plenty of seats in the breakfast room. The hot drinks were served to you by a waitress who also picked up your used plates.
What really stands out about this hotel is the staff. Everyone we came in contact with, from the desk staff to housekeeping, was wonderful. We never felt that there was anything too much trouble to ask and the recommendation that they made for dinner was an excellent choice.