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June 9, 2005
From journal Mayan Sea Garden Nuevo Vallarta
March 17, 2004
The staff is wonderfully friendly and make you feel like you are truly welcome. If you ask for service it is done promptly and with a huge smile! I am having a hard time writing down and expressing how much I so appreciated the friendliness of each and every staff member that I met while I was there without sounding like they paid me to say it. But I promise you that the service that I experienced was absolutely top quality. The bellman was an absolute gem of a guy even when we arrived tired and confused from a two-day journey with no sleep. The front desk person, Julio, was patient, friendly and took the time to promptly come up to our room and talk with us and offer us help with anything that we needed. The room service was excellent. The delivery person came in and set up our table with everything that you would expect if you were sitting at the table in the restaurant downstairs. The Rumm Ba restaurant downstairs on ground level had some of the finest tasting food around. The traditional food and all of the other food that we ate was extremely tasty and of excellent quality. The waiters there were also very friendly and helpful as well. My husband uses a wheelchair and when he decided to eat from the buffet the waiters would just ask him what he preferred to eat and they would bring him a plate of food. Or they would just go with him to the buffet and help him along the line. The food/drink service staff around the pool also had the same type of friendliness with a good sense of humor too!
The atmosphere is very peaceful and calming, which is something that we enjoy for our vacation in Vallarta. It is a smaller resort and therefore we did not experience thousands of people fighting over chairs or stealing other people’s towels. Rather there is a relaxing air about this resort where everyone meandered around at their own pace and found a chair by the pool whenever they got there. The pool area is comfortable and a measure of privacy is attainable. The beach is not accessible for a wheelchair – stairs no ramp.
Areas of the pool, however, are right beside or at the beach so that you are overlooking it.
Mayan Palace has a comfortable ramp to the sand, but a huge mound of sand along the walkway preventing one from rolling onto the sand if desired.
There are daily activities and entertainment like the crazy dancing contest, water aerobics, tequila water volleyball, beach volleyball, ping-pong, etc. They are performed in a tasteful, entertaining, fun and moderate volume level.
We have stayed in several other resorts in the Bay and as you can tell we love this one.
The Sea Garden and Mayan Palace are relaxing enjoyable places to stay!
From journal Sea Garden Nuevo in a Wheelchair
(Depending on your ability, I would not recommend using a regular unit if you are staying at the Mayan Palace, since their toilet is actually inside a closet of its own. They told us that they do have wheelchair-accessible units, though.) They also have a gorgeous resort which we accessed on a daily basis.
The kitchen is a partial with one wall of cabinets, sink, two burners, no oven, microwave, bar fridge, coffeemaker, ice bucket, toaster, blender, four-person place settings and cooking utensils. The living area has two incredibly comfortable and large couches which both pull out for sleeping. There is a television with remote and safe. If you are not an owner, there is a charge to use the safe! The bedroom has king-size bed and television with remote. Air-conditioned, colorful and cheerful décor throughout.
The maid service is great and very friendly. We do not utilize the maid service so much, since our room is usually full of medical supplies that we do not want touched or moved around and prefer the privacy. Therefore we just exchanged towels daily and kept the DND sign on the door. And they actually did not knock on the door or come into our room!! We left the maids a big tip.
February 25, 2004
From journal Sea Garden