London, United Kingdom
August 14, 2005
There is a choice of style of rooms. We selected a Garden Room because they were more modern in décor, and we had a lovely balcony overlooking the garden. This turned out to be the cheaper option, which wasn't our reason for choosing it - an aversion to chintz was the deciding factor, and this was prevalent in the other rooms, and still not entirely absent in the decor of our rooms.
All guests are provided with white robes and slippers to use throughout their stay, so the corridors, health centre, spa, and juice bar were awash with identifiably dressed people, making it feel like you were part of a cult at times.
The hotel has many great features, but was badly let down by the poor customer service - the newspaper we ordered didn't turn up, they forgot my coffee at breakfast and we had to ask for it five times before it arrived long after we had finished everything else, they got our order wrong in the spa restaurant, and the tea and coffee in the room wasn't topped up. The spa, though, had relaxed us so much that these things weren't so annoying and became almost funny.
From journal Spa break in Brockenhurst, New Forest