This is a full-service hotel with a TV, telephone, minibar, and safe in each room. It is right in the center of the old town near the Belfry on Market Square. It has a somewhat rickety metal terrace you can access to get a rooftop view of Bruges. It also has a small garden where you can order snacks and drinks.
When we get there, the check-in people are eager but seem a bit harried, especially when we ask about an Internet connection. We once again run into what I am labeling the "Internet disconnect." That is, though the hotel says it has Internet service, what is meant by that is open to wide and variable interpretation.
In this case, they have wireless access but the guest must purchase a converter and a card that costs €25 for three hours. At my wife Pam's rate of Internet usage, we may end up paying more for the Internet connection than the room itself. Additionally frustrating us, no one seems to know exactly how the whole thing works because hardly anyone ever uses the service. In addition, they have a €10 an hour terminal in the lobby which doesn't work very well.
I give up on emails and head for the nice, friendly bar, order a beer, and get into an interesting discussion with the bartender and his friend about Lance Armstrong and the Tour de France, which is being shown on the TV set in the bar. Pam and I return to the bar more than once.
Overall, I would rate this as a slightly overpriced three-star hotel.