The Grand Mayan Nuevo Vallarta

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  • Avenida Paseo de las Moras
    Nuevo Vallarta, Mexico 63000
    322-2264000
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kenedram
First Reviewer
5 out of 5
Avg. Member Rating
8
Reviews
7
Photos

The Grand Display of Disrespect!

  • April 17, 2009
  • Rated 1 of 5 by quesaisje7 from Madison heights, Michigan
I am completely disgusted with this company... When I arrived at the airport, I was approached by Augustin, who claimed he was affiliated with the company that was hired to take us to our resort (I found out later that this was a lie). He then tried to convince us of visiting the Grand Mayan the next morning.
He promised us two massages, a Mexican blanket depicting the Mother of Guadeloupe, and a stop to visit the Church on the way back to our resort after the presentation.
He asked for a $40 deposit which he said would be returned after the "90 minute presentation". The next morning, we met him outside of our resort, and thus began the disaster.
We were taken by taxi to the Grand Mayan. We had to wait for 30 minutes before Remi was appointed to show us around. Remi took us to brunch and talked far longer than expected. We arrived at 10:30am and didn't escape until after 5:00pm!
After Remi came Christine, then Craig, then Jenni. All of whom continued to lower the prices and were NOT at all listening to what I directly told them... that I did not want to buy anything and that I wanted to end this presentation!
After having to repeat myself at least 10 times regarding the fact that the presentation well exceeded the 90 minutes that was promised, these people still would not stop. This presentation was nothing more than a grand display of disrespect.
To make matters worse, there was no blanket as was promised... instead they gave us some extra pesos to buy the blanket ourselves at the Church---needless to say, there was NO such blanket at the Church!
Furthermore, the so-called relaxing massage at the "SPA" was the most TASTELESS gesture that could have been offered. We were taken to a "day spa" off of the resort grounds, in a DIRTY, small, anything-but-relaxing place. We DECLINED the massages once we got there because of how disgusting this place was... The sheets on the massage tables were dirty!
Instead, my mother opted for a manicure and pedicure, while I received NO services because I was too busy trying to arrange the transportation from the spa to the Church.
We then had to take a city bus that drove insensibly. My mother, who is elderly, got shaken about and had to stand up holding on to a bar for most of the ride. We didn't arrive at the Church until 7:45pm!
This experience was in NO WAY relaxing, or inviting. It is a shame the work this company does... it is built on lies. I would never step foot in this place even if I was offered a FREE vacation! I will definitely inform and warn my friends and family of the disrespect I was shown from the staff at the Grand Mayan.

Amazing

  • October 29, 2008
  • Rated 5 of 5 by riverdogs_9 from Tisdale, Saskatchewan
When you were here you felt like royalty. The hotel is very clean and everyone there is friendly. Every night we would come back to find towels made into swans dolls octupuses elephants etc.
When we came to the front entrance we were memorized by the techniques and true put into the entrance. When you walked in there was at least six 30 ft statues that looked like they had been made out of stone.
Check in was a bit slow for the kids but they did have ballon swords that helped. They supplied us with a map of the resort (it helped a lot!!!!) and they were available at any time for us to go and ask about different palces around.
One of the best things was the fact that you don't need to carry money around. They always charge it to your room whether it be for ice cream or a full meal.
The best feature was the variety there was many different pools which include the:
1. two wave pools
2. one huge one that seemed like 10 different ones because of the different bridges.
3. lazy river. (Be careful there are waves on in here at 1:00 pm so it is lots of fun for kids but maybe not grandparents.
4. Water slide was awesome it might not be huge but if you go on tubes it is the best.
5. And of course the biggest one- the ocean- the resort has huge amounts of chairs and beach space. Located on this beach is parasailing i reccommend this for anyone. I am terrified of heights and this made my day i took a disposable camera with me up and i took lots of pictures of me and the resort. This isn't just 20 ft up it is taller that the resort buildings (1 storeys) For those who are afraid don't be you are up so fast that you can't even be scared.

If you get stuck don't be scared because right outside your room is contruction workers believe me that is what happended to us and we really didn't notice.

Editor Pick

Grand Mayan Nuevo Vallarta

Best Things Nearby:

The Grand Mayan is the height of luxury. You have use of entire Mayan Resort in Nuevo Vallarta, which is actually three resorts. It’s a short taxi ride into Puerto Vallarta and all the wonderful sights there. Tours can be arranged right in the resort.



Best Things About the Resort:

We felt truly pampered here at this resort. We had towels made into elephants and puppies. The rooms were extremely roomy. It was a paradise looking from our front patio. The suite had a sitting pool right outside, although I didn't use it. The children's activities at the Mayan Resorts were extensive, as were the adult activities. I took a Spanish class, flower-making classes, and water aerobics, and there were many others. There was water volleyball and water and beach soccer. The beach is very private and vendors don't bother you. They have a shop on the beach you go to. I got both jewelry and six pareos that were beautiful and very inexpensive. The restaurants were excellent. The lazy river, huge waterslide, and wave pool made this like a water amusement park. One doesn't need money, just the room number, whether it is in the restaurant, the grocery, the spa, or ordering via the waiters at the pool or beach.



Resort Experience:
The wonderful thing about staying at the Grand Mayan is that you have the use of three resorts. There is a little grocery right there in the complex with a complimentary bus shuttle there and back. There were a number of restaurants. We would have gone back to any of them, as the food was wonderful. I particularly liked the onion soup in the Mondo restaurant. I've never seen onion soup like that and never tasted any as good. I'd love the recipe. The tortilla soup, or Azteca sopa, was excellent as well and not too hot for this gringo.

 

 

The pool area is unbelievable. I enjoyed the lazy river. I wasn't adventurous enough for the waterslide or the wave pool, but my grandkids would have loved it and I hope to go again and take them. I did make big Mexican flowers to equal any in a craft shop. There were so many interesting activities, but doing nothing was also such a joy. We lounged by the pool and I did my water exercises. I took some classes but also visited the spa for three massages in 2 weeks there. I also got a pedicure. Everything except purchases from natives at the shop on the beach could be charged to the room. For my husband and I, all our meals, activities, and spa visits, the total cost was about $500 for one week and about $400 for the second week. Had we wanted to make our own meals, we had the kitchen and could do that, but we ate in restaurants and had room service. Even our groceries we charged to the room. Computers were available for a very nominal charge, which was great for me. The concierge was extremely helpful, as were the bus boys who drove us about in golf-cart shuttles upon our request. I had shiatzu, Swedish, and drainage massages, and each was different and fantastic. Shiatzu was energizing and removed the pain in my back and knee. The other two were very relaxing. I used a wheelchair in going to gate to gate on my flight down, but I walked between gates on my way home. It was a wonderful and healthy experience.



  • Unit Type: 1 Bedroom
  • Activities: Excellent
  • Amenities: Excellent
  • Unit Satisfaction: Excellent
  • Family Friendliness: Excellent
  • Service: Excellent

From journal Mexican Holiday

Editor Pick

Grand Mayan

  • September 26, 2005
  • Rated 5 of 5 by Rick206 from Bellevue, Washington
Grand Mayan

Best Things Nearby:


Best Things About the Resort:
Pool area, water park, good restaurant, and beautiful rooms

Resort Experience:
We started out staying at Los Tules using our RCI points. We got talked into going to a presentation at the Grand Mayan, up in Nuevo Vallarta, with the promise of letting us stay at their pool area for the day, four free tickets for a cruise to Yelapa, $20, and a bottle of pear tequila (YUM!). So we went, and they talked my stepfather into buying into their vacation club. My husband made the deal only valid if they put us up at the Grand Mayan for the rest of our stay. They agreed, so we moved on our second day. I was kind of sad to leave Los Tules, as it has a certain charm, but it is nothing compared to the Grand Mayan. This hotel is still being built, but what they have now is incredible! I was kind of bummed about being farther away from downtown, but with the pool area they have and the restaurants, there's no need to leave. They had a swim-up bar (one was closed) with great food, a casual dining area out by the beach, and a nicer restaurant in the middle of the pool area. There is also a sandwich/ice-cream bar inside, as well as a tapa restaurant that we never ate at. All the food we had there was great. There were no huge portions or really authentic Mexican cuisine, but it was good. The pool area had two wave pools, a big water slide, a river you could float around on, and a couple of kiddie pool areas. They also had beach volleyball as well pool volleyball. We even joined a spinning class one day in the pool!

Our room was a two-bedroom both with king-size beds and their own baths with big tubs. There were trundle beds in both the living area and in one bedroom, perfect for the kids. We had all the amenities you would want, including an infinity pool on our deck. The kids loved to splash around in that every day after swimming in the pools downstairs. The resort was top-notch, and we can’t wait to go back!

  • Unit Type: 2 Bedroom
  • Activities: Excellent
  • Amenities: Excellent
  • Unit Satisfaction: Excellent
  • Family Friendliness: Excellent
  • Service: Excellent

From journal Week in Puerto Vallarta

Editor Pick

The Grand Mayan Nuevo Vallarta

  • August 23, 2005
  • Rated 5 of 5 by Ram1983 from Highlands Ranch, Colorado
Best Things Nearby:
Nothing is close to the resort.

Best Things About the Resort:
The pool complex at the resort, especially the lazy river

Resort Experience:
We had reservations for ourselves and a gift certificate for a friend so that both of us could stay at The Mayan Palace Nuevo Vallarta. When we arrived, one of the weeks had been upgraded to the Grand Mayan. When we explained that we wanted to have both units in the same resort, they upgraded both to the Grand Mayan.

When you first walk in the entry, you are in a dimly light room surrounded by eight Mayan statues that are 20 feet high. It is very impressive. The Grand Mayan is very exclusive. As a guest at the Grand Mayan, you have access to the facilities at the Mayan Palace and the Mayan Sea Garden, but the other guests do not have access to the pool complex at the Grand Mayan.

The pool complex is fantastic. There are several interconnected pools with two swim-up bars. They also have wait staff that will come to your lounge chair. They have several happy hours throughout the day and daily drink specials. There is a lazy river that runs around the pools (that was our favorite). Towards the beach, there is a set of two wave pools with a large slide that comes down from a Mayan pyramid. They require you to have one of there tubes for the slide. Tubes are rented for $3 per day. The tubes are also great for the lazy river. On the far side of the wave pools is a water play area for young children.

The resort is kept immaculately clean. I frequently would encounter the cleaning staff cleaning the elevators. There is daily maid service with fresh towels every day. They did different designs with the bed coverings and would make animal figures out of the kitchen towels.

The rooms are large. I estimate about 900 square feet for a one-bedroom condo. There is a splash pool on the balcony of every room. We saw a spectacular thunderstorm one evening. Lightning hit our building and knocked out power for a few seconds.

The restaurants on-site are very good. We had excellent meals at Samba (poolside) and pool snack bar. We went to the Mayan Palace for the fajita night buffet. The fajitas were excellent. The buffet food was average.

We cooked in our room for several meals. We stopped at Wal-Mart our second day and did some grocery shopping. We also made our own daiquiris and pina coladas. The water at the hotel is drinkable. We drank it all week, and not one of the six of us had a problem.

We would have enjoyed the Mayan Palace, but the Grand Mayan is a definite upgrade. The rooms are bigger and the pool complex is more entertaining. The only downside to the resort is that it is so far out of town. We did the Canopy Tour and scuba diving. Both were on the other side of Puerto Vallarta, a 45- to 60-minute bus ride.

  • Unit Type: 1 Bedroom
  • Activities: Good
  • Amenities: Excellent
  • Unit Satisfaction: Excellent
  • Family Friendliness: Excellent
  • Service: Excellent

From journal Puerto Vallarta/Nuevo Vallarta Week

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