We booked this hotel via the HOTWIRE grab-bag system, getting the confirmation only after you pay. It was a little farther away from central San Ramon than we had hoped for, but once we paid for it, we had indeed bought it!
The hotel is fairly understated from the outside and blends into the surrounding office park. It's a pleasant six-story, cement building just across the street from the Stoneridge Mall.
Our check-in was smooth and friendly. The lobby was quiet and didn't have a lot going on. It was evening when we checked in, and both the lounge and the restaurant in the lobby were open but empty.
We had a lovely fifth-floor room overlooking the small pool. The room was great. It had two queen-size beds and was light and bright, using light woods and soft colors. The room had everything we needed: a hairdryer, iron, Playstation, TV, and a CD player. The room was extremely clean and well taken care of. We noticed that although we were very near the freeway, the soundproofing was excellent and we could not hear any outside noise.
This hotel takes sleeping seriously. They had a section of the hotel set aside where no school groups or children were booked. Since we had kids, we were not able to stay in this area. However, the rooms had sleeping CDs and clips for the curtains, and they guaranteed wake-up calls. If they missed a wake-up call, that night’s room would be on them. The room even came with a sleep mask, ear plugs, and an aromatherapy spray. This hotel seemed to be an oasis amid the freeways and hustle and bustle of this area. The room felt like a haven.
However, the rest of the hotel lacked. The gift shop had closed and was now a vending machine room, the computer in the office area was broken, the pool was not heated, and the lounge and the restaurant were very marginal, although the location is good and there are plenty of good places to eat within blocks of the hotel.
All in all, if you are looking for quiet, peaceful, and well-appointed rooms, you have found your hotel. If you are looking for a hotel with a lot of bells and whistles and facilities, you may want to look elsewhere in the area.