Marriott Wailea Beach Resort & Spa
- Travelwv
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 5
- Reviews
-
8
- Photos
Service is Lacking
- April 11, 2009
- Rated 3 of 5 by
Princess00 from Dallas, Texas
My husband and I stayed at the Marriott in Wailea, which was located oceanfront between Wailea and Ulua Beach, for four nights. The hotel does not have a beachfront location, but there was a short walking path to both beaches located north and south of the property. The grounds were well maintained, but were almost ‘sparse’ by Hawaii standards with a well manicured grass lawn and tropical plants situated in beds around the property. It felt very clean and well cared for, but it was certainly not lush. My opinion of the hotel was that you could pick up the property and plop it down anywhere else in the U.S. and it would ‘fit’. Meaning that, to me, it did not feel like "Hawaii" – no lush tropical feel, no tiki wood, no tropical floral prints in the rooms. The only area that ‘felt like Hawaii’ was around the open-aired lobby, where tall banyan trees shaded an open area with a small koi pond and waterfall. At night, the staff would light tiki torches around the property, including the lobby, creating a soft, calm glow. We booked a standard garden view room, but were upgraded at check-in to a partial ocean view next to their recently built serenity pool. The view from our room was lovely and ‘partial’ view from inside the room became a full ocean view when sitting outside on the lanai. Inside the room, the bathroom was well maintained, the shower was clean and the entire space looked to have been recently updated with white linens on the bed and soft down pillows. My husband did complain about the bed that it was too soft, but it didn’t bother me. The only concern about our room amenities was the television, which was outdated and had a remote that barely worked, but it didn’t bother us since we certainly didn’t book a trip to Hawaii to sit in our room and watch tv. My one complaint about the hotel is the service, and after one full day at the property, we had to adjust our expectations on service to align with the level the hotel was offering. Once we did that, it was a nice stay. As follows, is what prompted us to adjust our expectations on service: You can decide for yourself, based upon what rate you are paying to stay at this property, whether this is acceptable to you or not. Our second full day in Maui, we visited Haleakala to watch the sunrise. Upon return, we noted that our room had been cleaned, but they had failed to provide us any washrags. We called the front desk to ask for someone to bring us some rags. The front desk answered "Aloha, I am currently helping a guest, may I place you on hold?" upon which I replied "No thank you, I will call back later." We decided to forego trying to get some rags and headed out to Wailea beach. Upon return, I was very ready for a shower, so I called again, but this time I called using the At Your Service button on the phone. A lady picked up the phone and our conversation went as follows: "At your service, how may I help you?" "Yes, I would like to see if someone could deliver some rags to our room." Accusatory tone – "What do you need the rags for?" Response "Well, the staff cleaned our room this morning and there were no rags in the room for us to use." "What are they for? Why do you need rags? Still accusatory. I politely responded "To bathe with? I just returned from the beach and would like to take a shower and have no wash rags. If someone does not want to bring us any, I can use a handtowel, but I would prefer to use a wash rag to clean up." At this point, her tone changed, "Oh, I am so sorry ma’am, I thought you had spilled something in the room and were trying to clean it up on your own and wanted to offer our assistance in helping you clean. We will have those washrags to you immediately … How many do you need?" My response "two will be fine." At your service: "We will have them to you immediately." Thirty minutes later, we still had no rags and I was ready to take my shower thinking we should have called before we went to the beach if it was going to take this long. At this point, I am covered in sand and suntan lotion and frustrated. So, I left the room and walked to the concierge desk at the lobby. Standing there, the concierge looked at me and asked how he could help. I replied that I called for some rags to be delivered 30 minutes ago and they had not yet been sent to my room and did he have any rags to give to me. The concierge then called someone, hung up, and told me that they would be delivered immediately. I gave him a skeptical look and he then frowned at me and replied "Ma’am, if I had rags at the desk, I would give them to you." You can make your own opinions of whether my expectations were too high to expect at least an ‘I’m sorry’ from someone.
Other than that, the stay was nice … if you are looking for a clean property in a good location in Maui where you can rest your head in the midst of enjoying everything this island has to offer, the Marriott is a good place to stay. If you are expecting to be treated with some level of service beyond just the normal check in and check out, this is not the place. The property is just too large with too few staff to accommodate a high level of service.
From journal Return to Paradise - Maui and Kauai
Wonderful Place!
- June 2, 2008
- Rated 5 of 5 by
mcormack from Portland, Oregon
This is a wonderful place. The kids pool is great. We loved the sand area attached to this pool. The two slides next to it were a blast! The walk along the ocean was beautiful, especially at sunset. The hotel employees were very courteous to us too!
Editor Pick
Wailea Beach Marriott Resort and Spa
- January 29, 2007
- Rated 5 of 5 by
reddove113 from Mililani, Hawaii
The Wailea Beach Marriott is located along Kihei Road/Highway 31 along the southwest side of the island. Drive through the towns of Kahului (where the airport is) and Kihei. Wailea is immediately after Kihei. When arriving at the airport, it's almost a straight shot south. It is very easy to find, regardless of day or night arrival.
The Wailea Beach Marriott is located immediately next to the Shops of Wailea, which is where you may find some celebrities shopping. Shops include Fendi, Gucci, and other luxury item venues. Golf courses abound on the "island side" of Kihei Road, across from the hotels, and all hotels are beachside with easy sand access.
Parking at the Wailea Beach Marriott is ample. Valet parking is available at $10 per day. Otherwise, you can self-park for free. The self-parking areas are on the top level of the parking garage or in the back section of the first level of the parking garage. Self-parking is not far away from the valet parked cars and you won't have to worry about walking far with your luggage to the registration desk.
My husband and I did not have reservations when we arrived as we had taken a spontaneous trip to celebrate our first wedding anniversary. We arrived around 8pm on a Saturday night and were met at the registration desk by a large fireworks display from an adjacent hotel and a warm smile from the desk clerk. Check-in was prompt and when the clerk learned of our spontaneous decision to visit them for our anniversary, she placed us in an oceanfront room and had room service deliver champagne and chocolate-covered strawberries with gold-flaked chocolate seashell candies on a beautiful white serving dish. It read "Congratulations" in swirled chocolate on the dish.
Our room was laid with beautiful porcelain tile floors and teak wood. The Tempur-pedic style king sized bed was covered in all white with a warm goose down comforter and goose down pillows. A small wicker couch, chair, and coffee table were available, as well as a lanai table and two chairs on the tiled balcony which overlooked the green grounds leading down to the oceanfront. The bathroom sink area had ample space and was an independent cabinet sitting on the floor, marble top and high grade chrome faucetry. A floor to ceiling mirror outlined in teak was on the wall next to the sink. The toilet and marble bathtub with shower were in their own invididual room next to the sink area. A TV with pay-per-view movies, high speed Internet access, and a small refrigerator were available. Bottled Fiji water was on the desk, available at a $4.75 bar charge.
The bed was so incredibly comfortable that it made me want to throw away my expensive mattress at home. I fell asleep right away and possibly only changed position once as I slept through the night.
From journal Weekend Getaway on the Island of Maui, Hawaii
Wailea Marriott Resort
- August 17, 2005
- Rated 4 of 5 by
josh2077 from St. Louis, Missouri
This resort was very nice. It is not as flashy and new as some of the others around it, but the rooms were large and the service was perfect. Plus, you are closer to the oceans than most of the hotels. They also have the best luau on the island.
From journal Honeymoon in Maui
Wailea Marriott Resort
- April 2, 2005
- Rated 5 of 5 by
Travelwv from Charleston, West Virginia
This was fantastic, breathtaking, and unbelievable! The staff was friendly, accommodating, and very pleasant. There was nothing we asked for that was not taken care of immediately. The activities staff helped us plan our off-site activities, which was very helpful.
From journal Paradise, Hawaiian Style