Petersen's Village Inn

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  • 1576 Mission Drive
    Solvang, California 93463
    (805) 688-3121
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Janda
First Reviewer
3 out of 5
Avg. Member Rating
2
Reviews

Decent Property but Lousy Staff and Service...Keep Searching!

  • February 23, 2008
  • Rated 1 of 5 by robstar1 from Las Vegas, Nevada
My wife and I nicknamed this place the "NO-tel" since everything we requested ended up in a "NO" from the staff. If you expect the basics of friendly, attentive and/or personalized service from your hotel staff, find another place to stay; you can do better. There is no way this property deserves AAA Four Diamonds; the rooms are barely three Diamond and the hospitality level is minus a few diamonds.

The front desk clerk was disinterested and chatting on the phone with personal affairs every time we went by the front desk. You could tell we were interrupting or bothering her. (A slender brunette with European/British accent just so the bosses know.)

However, we didn't meet a single staff member who exhibited a remote sense of hospitality or customer service. Such a uniformly low level of hospitality usually comes from the top down so I don't attribute this to specific individuals as much as I do their training or lack thereof, or too much management "policy". One hostess seemed almost apologetic for her co-worker, though we had said nothing to her.

The property itself is very clean, neat and quaint but fairly dated. Our room was spacious, the bed was comfy but the bathroom and vanity were very very tiny with barely enough counter space for minor toiletries. Road noise was high even though we were not on the street so light sleepers should bring earplugs, better yet, spend your money someplace where they care.

The lack of a friendly attentive staff makes the rate and this property a very poor value for the money and a deal killer for a return visit from us.
Editor Pick

The Inn at Petersen Village

  • July 12, 2002
  • Rated 4 of 5 by Janda from Playa Del Rey, California
The Petersen Inn is Solvang's only 4 diamond property. The Inn is centrally located within the town of Solvang. It is located on the main strip, Mission Drive. You can easily get around town by walking.

Each room is beautifully decorated with four poster canopy beds and antique (reproduction)furniture. The rooms also are unique in style and location within the Inn. Depending on your budget, you may select the standard room located within the main building or, for a slightly higher rate, choose a room that faces the expertly maintained flower garden. You may also choose the two level tower suite with wetbar and jacuzzi. We selected a room facing the garden, so I'm not sure what the standard hotel rooms or the suite are like. We had our own little sitting area with chairs outside of our room. We used this patio to unwind and enjoy the fragrances of the many flowers and listen to the trickling sounds of the fountain. Inside, our room accomodations included two queensize canopy beds, a sitting area that contained a large comfy couch and two chairs. We also had a large TV with a VCR. The beds were furnished with down comforters and pillows. The Inn, however, does not provide terry cloth robes. The bathroom area was large enough for one person to apply make-up or blowdry their hair while the other one dressed, showered, or whatever else...

Every evening, the Inn offered complimentary wines, cheeses, desserts, coffee, and soda in the piano bar. The wines usually came from one of the local wineries. Each morning, in the same room, you could enjoy what the Inn called a "full European Buffet breakfast." This was a bit of a disappointment. I imagined the buffet as this huge layout of cheeses, meats, breads, fruits, cereals, an omelet and Belgian Waffle stations. What we found was a small table of cold cuts, cheeses, some fruits, bagels, cereal, coffee, and juices.

Make reservations at least 2 to 3 months in advance. If there is a special event on the weekend you plan to visit, you should call at least 6 months ahead of time.

From journal Santa Ynez Vally, the "other" California wine coun

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