London, United Kingdom
September 30, 2001
The hotel had services available – same-day laundry, shops, travel centre, bank, air-line offices (Indian, Jet, and Lufthansa), photography and postcards studio, 2 restaurants, internet access (pricey at 200 Rs for half an hour), post-box, doctor, astrologer, and disabled assistance. All pretty impressive, although we didn’t trouble the astrologer...
I can’t be altogether positive about the place, however. My mother’s and my rooms weren’t very close together, as they were full when we stayed there, which meant we used the phones between the rooms. Irritatingly, there was no direct dial between the rooms, and the operator took up to 3 minutes to answer the phone on occasions! The system also seemed flaky – my brother ringing us from the UK was told there was no answer from my mother’s room, although we were sitting right next to the phone waiting for him to call. The worst aspect, though, was a charge for about £10 on the bill for a phone call we disputed. They accepted it was wrongly made, but put a huge amount of pressure on us, telling us that if we didn’t pay it, the staff would have to, and that we could afford it and they couldn’t. This type of emotional blackmail over the bill, for something they accepted we had been wrongly charged for, I found absolutely unacceptable. I liked many of the Clarks hotels, but this one lets the chain down.
From journal Agra - home of the Taj Mahal