Massanutten Resort
- July 28, 2007
- Rated 1 of 5 by
realitycheck from Fairfax, Virginia
This place is terrible. At first sight everything looks nice. We are now owners who bought before ever staying at the resort. The 90-minute presentation took about five hours with many, many "no"s given before high-pressure tactics finally broke us down. Two years later we were finally able to enjoy our vacation. We brought $1,000 for our family of six to last for the week. Much to our surprise it was gone in three activities. We went canoeing which was $200. We bought three-day passes at the water park because we were unable to obtain reservations for anything else. The spa, horseback riding, etc., were all booked. The beds in the room were so incredibly hard and squeaked with each toss. We were each allowed one flat pillow. There was other people’s hair throughout the shower and bathroom area as well as moldy faucets. The A/C went out during the evening and in July we were told that they do not have 24-hour maintenance and we would have to wait until the next morning. When morning finally came it took another six hours to repair the A/C. Meanwhile, roaches began to run around the kitchen area, which was gross and caused us to check out two days early. This place is disgusting. If you were going to buy a time-share, believe me there are so many other better places to buy.
-Things that did not work: A/C, the oven.
-Things that were dirty: shower, hot tub, sinks, bedding, roaches on the counters where food is prepared.
This place is gross.
From journal Eagle Trace at Massanutten
Editor Pick
Massanutten: nondescript resort hotel
- March 27, 2006
- Rated 1 of 5 by
brianestadt from McKeesport, Pennsylvania
People who visit Massanutten on a time share promo package are lodged in the resort hotel facilities, not actual timeshare units. Though these hotels look nice at first glance, they have a cheap feel to them. The carpeting in ours was thin and worn, like felt on an old pool table. The floors and walls are thin (the floors felt like they were made of plywood) and the rooms, though appointed well enough, are bland.
During our stay the fire alarms in our building went off a minimum of five times at night, and during the very early morning hours. The response from the front desk was blasé. The response of the firetrucks sent to investigate was even less enthusiastic. It would take 10 minutes for a resort employee or a fire truck to arrive; until they did, an ear-piercing alarm incessantly shrieked. We had a few elderly people in our hotel, and it broke our hearts to see them have to hurry out of the building.
Rumor has it the fire alarms were pulled by @$$#%!& children (great selling point, Massanutten), but no one explained anything to us or tried to fix the problem.
It was, by far, the absolute worst accommodation experience we've ever had.
That said, here's a rundown on the resort:
It has a lot of family activities... for a price. The resort was building a water park when we visited, and it certainly has a lot of activities for families. Among them are pools scattered throughout the sprawling resort, a modest skateboard area, indoor gym facilities and tons of youth activities. But to take part in many of the activities, you have to buy a pass (I think it was $90 per person for the season) or pay for the individual activities. When I go to a resort, I expect the cost of the activities to be included in my room fee. None of the activities were interesting enough to get either of us 30-somethings to pony up for them, but they might be enough to get your kids to coerce you into paying for them to play.
Though scenic, the resort has a crowded feel about it. Wherever you go there are people or cars. And the mandatory time share presentation is excruciating.
A couple of time share owners advised us that if we were interested in buying not to do so directly from the resort, much better prices can be had from real estate agents representing time share owners who are looking to sell. At the end of our timeshare presentation we were offered much better accommodations for a lower price than was initially quoted for a crappy building, so I don't doubt that Massanutten builds a large profit margin into their pitches.
From journal Fun in Virginia... Despite the Timeshare Pitch