Results 1-2of 2 Reviews
Santa Clara, California
March 13, 2004
Once in the room I was thoroughly disappointed. I have been in several Embassy Suite properties and was expecting more than what we got. The room was small in comparison to other Embassy Suites and the room decor was less than desirable. It looked like they were trying to accomplish a tropical theme but missed the mark. The colors were loud and the furniture worn.
Another thing that was disappointing was the so-called happy hour that they provided. This was another selling factor why we booked this hotel. Hotel guests during the hours of 5pm to 7pm were offered cocktails and appetizers. I was under the impression that the setting was in a lounge, but in reality the setting was off the pool area where the drinks were poured into little plastic cups and the appetizers consisted of only popcorn. This was not at all what I expected.
The service from the staff was better than the accommodation overall except for a few misconceptions. When first checking into the hotel we pulled up to the door. After asking if there was a charge to park the car, and told no, we proceeded to unpack the car to check-in and let the valet park the car, after which we found out that we were charged $8.00 per day. We just happened to view our hotel bill after a few days and saw the charges. We were able to get these charges removed but were a little upset that we had been given wrong information by an employee of the property. All other services provided, especially by the person cleaning our room, were exceptional. The only other gripe I have is that more laundry facilities should be accessible for guests since this is a resort catering to guests with families and who will be spending a substantial time at the resort.
From journal A week in Orlando/Lake Buena Vista in February
Old Bridge, New Jersey
March 17, 2003
From journal Orange Lake Country Club