Description: Upon arriving to the Hyatt Regency Resort and Spa and walking into the stunning open aired lobby that boasted gorgeous views of the resort grounds and the Pacific Ocean, we were greeted with plumeria leis, given our keys, and headed up to our room. As we entered our room, we felt a sense of disappointment as I had, as always, requested a room with a king-size bed and yet our room had two doubles. Our disappointment grew as I called the front desk and was told somewhat rudely that there were no other rooms available. My husband and I recovered from our disappointment as we got up and took note of the spaciousness and luxury that the rest of the room offered.
The room was very comfortable with a large window overlooking a golf course, thick carpeting, lavish furnishings and a bathroom that featured an extremely large bathtub and separate shower as well as a large vanity area with two sinks. On the floor of the vanity was a large, white, and fuzzy spa type of rug that fit perfectly with the pale blues and lavenders that the rest of our room was decorated in.
Our disappointment over the bed size and rude treatment by the employees however could not stand up to the beauty that the rest of the resort provided. Throughout the entire resort are tropical lagoons filled with fish, swimming pools with waterslides, and small forests of palm trees and other local plant life that makes you feel as if you are walking through a tropical rainforest. At night, this area is even more spectacular as it illuminated only by torchlight, and moonlight and the only sounds that are heard are the sounds of the waves crashing against the beach, music coming from any one of the bars or restaurants located on the resort grounds and palm trees swaying in the breezes.
After staying here for two days, I have to admit I did notice a few things that could be improved upon. The beach here at the Hyatt Regency is nothing to get excited about as it is very rocky which makes it only good for snorkeling or scuba diving. Also, I noticed all throughout the resort that the flower arrangements were all either wilting or completely dead, which was not very attractive.
On the day of our checkout, however, came our biggest disappointment with this resort. During the previous day, we had scheduled an early morning helicopter tour so we then decided to have our breakfast brought to our room. We notified the staff the night before however come next morning we found ourselves waiting, and waiting, until finally we decided to check out and forego breakfast since we were now running late for our tour. During our checkout, we notified the front desk staff of our no-show breakfast; however, the most we received was a rather mumbled apology.
For more information regarding this hotel, go to this website.
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