Upon arrival there was a bellman available to handle luggage. We were then directed to the second floor for check-in. We were given a choice of floors -- low or high. However, we were never asked if we preferred smoking or non-smoking and I didn't think to ask. The room had a very offensive smoking odor.
Another mistake I made was waiting until the morning to request more towels. In the room was ONE facecloth, ONE hand towel, and two bath towels. There was NO bath mat, but I assumed that they didn't have them. When I called for towels, I was told that I was limited to ONE set per person, which meant ONE bath, ONE face and ONE hand towel. I called a second time for towels because after 30 minutes, I still did not have towels. The same thing happened the next day and we had over a 30-minute wait for towels to be delivered.
There was maid service on Monday and at that time, they did leave two sets of towels, a bath mat, soap, shampoo, and a kitchen towel, all of which were MISSING when we checked into the room!
However, a clean set of sheets for the sofabed were not left and I called when arriving back at the room that night when I realized the sheets were missing. After 20 minutes, I had to call a second time. At that time, I was told that the housekeeping person was not answering his radio and it was probably dead. They suggested that I go down to the desk and get the sheets. I made it perfectly clear that I was in my nightclothes and I was not about to get dressed to go down there. About 10 minutes after that second call, the sheets finally arrived.
Also, there were rotten strawberries left in the refrigerator when we arrived.
One morning, there was a plumbing problem. When I called the front desk to report a plumbing problem, the person who answered said, "Oh, the toilet?" From her question and tone, it seemed to me that it was a recurring problem. The bathroom sink was slow draining. The shower was absolutely horrendous because water splashed everywhere. The water wasn't always very hot and to get in and out of the tub, one needed a stepladder because it was so high.
One last comment: Atlantic Palace is located right on the boardwalk so that you can enter from the boardwalk rather than going down some alley next to the building walking past some low life bar. Of course, it is great IF the key works. I went to the desk and told them that my key did not work from the boardwalk entrance and they told me that some do and some don't. They made me another set of keys, which didn't work either.
All in all, it was a very mediocre place to stay!