Hostal Astoria

Harry Potter
Harry Potter
First Reviewer
2 out of 5
Avg. Member Rating
2
Reviews
3
Photos

Stay away from this hostal

  • April 7, 2008
  • Rated 1 of 5 by ssusa from New Brunswick, New Jersey
Although its strategic location near the Prado and generally high rating may seem appealing at first, I would advise everyone to exercise extreme caution when considering staying here. Our experience in Madrid was marred by a frightening experience in an elevator and the subsequent apathy of the receptionists. On the last day of our trip, my family and I found ourselves in a life-threatening predicament when stuck between floors in the hostel’s old and dysfunctional elevator. Panicking at first, we decided to constantly ring the elevator’s emergency bell, as the elevator had no emergency phone. Nevertheless, our efforts to gain help by ringing the bell proved futile, as no one even heard the bell, completely eliminating the sole purpose of an emergency bell. Deciding to then call the hostel from our family cell phone, we found the concierge extremely nervous and incapable of handling the situation in a rational manner, as she refused to call the fire department for any help. Instead, we were forced to wait gasping for breath for about 40 minutes for the hostel’s boss to open the elevator with the key and level the elevator safely. Expecting a simple “sorry” or some other form of an apology after we got out, though, our family instead received a silent, blank stare from both the concierge and the boss, highlighting their carelessness and incompetence. Thankfully, the concierge, at this juncture, spoke English; most of the hostel’s other concierge’s, however, do not speak English. If we had gotten stuck at a time during which no English-speaking receptionist was present, things would surely have been worse. The chance of one finding him/herself in such a quandary is quite high in this hostel, so taking this risk in order to save a few dollars is hardly worth it. Yes, though the rooms are nice and clean, the insensitive and faulty reception is enough to advise others to steer clear of this hostel.
Editor Pick

Hostal Astoria

  • May 24, 2002
  • Rated 2 of 5 by Harry Potter from New York, New York
Hostal Astoria

I booked this hotel on the Internet before I arrived. They call it a hostal and it is located on the 5th floor only of its building. Each of the 26 rooms are private with TVs and air conditioning and the bathrooms have hairdryers attached to the walls. My single room was small with a double bed, but adequate and clean. The location was great . . . less than 5 minutes to either of 2 Metro stations and about a 10 minute walk to the Prado.

I arrived at 10:30am, and unlike many other places where you can't check in that early, it was no problem getting into my room which was great after a long red-eye flight. The women working behind the desk continued with this accomodating disposition the entire 3 nights I stayed. They offered me an umbrella in the rain and heeded me advice to close my purse better so as not to be a victim of pickpockets.

The reception area with soft, black leather couches was my favorite area to drink coffee and read. I preferred it over my room and the back sitting area which has several tables and chairs, but is more sterile. Since I had switched time zones and now was 6 hours ahead of my usual schedule, I kept waking up before dawn each morning and having the sanctity of this reception area in the early morning was great.

Also in the reception area was a Nestle coffee machine and a soda machine. I loved this coffee machine where .50 Euros gives you the choice of making your coffee with different levels of sweetness, from black coffee to very sweet Capucchino.

Now for the reasons I can't Highly Recommend Hotel Astoria. My second night, I could hear my neighbor snoring which made me realize the walls were pretty thin or he was a very heavy snorer. The third night, a family with 2 small children moved into the room next to me and preceded to unpack with their door open so for over an hour I tolerated these little girls crying and running up and down the halls and in and out of their room. When I couldn't take it anymore, I went to the front desk, but the usual women that attended the front desk were replaced by a man who said he couldn't do anything about it. However he finally asked them to be quieter and this got them to shut their door and contain the children inside the room. The fact that the building was constructed in the 1800's became all too apparent as the noisy neighbors could still clearly be heard through the paper thin walls. Unfortunately, you can't control who stays in the room next to you, so although it was definitely memorable, I can only Somewhat Recommend Hotel Astoria since an important feature of an accomodation is the ability to get to sleep!

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