I booked a room with two queen beds through the Travelodge website and got a special web rate. I arrived the hotel at around 10:30pm. The man at the front desk (unfortunately, I didn’t get his name) asked me if I made a reservation. I said that I did and I gave him my name. He didn’t seem to find the reservation and took a look of my confirmation paper that I printed from Travelodge website. He then asked me what kind of rate I got for the room. I told him that the rate was shown on the confirmation paper that he had. He became impatient and said he couldn’t find the rate. I then took a look of my paper, told him that I booked it through Travelodge website and it gave me this special web rate. He then became very rude and started accusing me of yelling at him. I was polite and patiently answered his questions the whole time, not rude at all. He then said there was no such rate and asked me if I had some form of membership discount, like AAA membership. I asked him if I would get the same rate if I have such membership. He answered no rudely. He then turned around and went to the other room. Not knowing what he was about to do, I called my boyfriend, who was waiting at the car, to come in. The man at the front desk acted in a way that I felt I was physically threatening. He then came out of the room talking on the phone about my reservation. When he got off the phone, he said that he'd honor the rate by using a senior discount of 25%. He was still very rude at the time. My boyfriend and I felt that we didn't deserve this kind of treatment and that we didn't feel safe staying in the hotel, so we told the man that we weren't going to stay in the hotel. He then said rudely that it's fine with him, but that we wouldn't find the same rate around the area as he did all the rates for eight hotels around the area. He said he was the one to put all the rates on the website and that he never put the special web rate on the website. I told him that we'd decided to cancel the reservation and he could go ahead and charged me for one night since I didn't cancel in time. He then said that he wouldn't charge me out of "courtesy". We then left the hotel and found a nearby hotel with much better customer service.