Results 1-10of 45 Reviews
January 23, 2003
Check-in and -out were handled within minutes, and was very simple. Your wristband and room key (card) are all that''s needed while you''re at the resort.
Activities are numerous and truly fun. How many times do you get to see 230 two-day-old sea turtles released to the sea by YOUR resort?? Being outside the crowded area of Acapulco in the Diamonte Zone, the complex is perfect for relaxing, enjoying the beach, and simply unwinding.
The Mayan Palace is secluded, about a 20-minute ride to the city of Acapulco, but it is worth the ride. If you don''t want to stay in the center of town with the crowds at the other resorts, then the Mayan Palace is the place. I would like to suggest that if you stay at the Mayan, you will need a taxi if you want to leave the resort. Our taxi driver was Pepe. You should ask for him at the Palace. This fellow was great. We got to know him and when we wanted to go somewhere, he was always there for us and always came back to pick us up. He spoke excellent Engish and was very informative about Acapulco. Do ask for him.
You can charge everything to your credit card; at checkout, they send you an itemized statement -- fast and easy.
All the restaurants at this resort are "open air". We ate breakfast in a tropical storm with rain pouring down and we never got wet! You have experience it to beleive it! The restaurants(one seafood, the other mexican) are very good but expensive. But adding the taxi ride into town with the cheaper meal you can get it about evens out.
Activities are everywhere. Two pages everyday. This place is beyond belief, simply paradise. They have workers in the pools ALL DAY and there only job is to clean, ALL DAY they scrub and use nets to pick up trash and palm branches.
Sitting by the largest free form pool in the world with you own personal valet is the best! Food and drinks are brought to you by waiters who walk around all day getting you whatever you want.
One last thing: if you go see the cliff divers, do not -- and I repeat do not -- eat at the restrauant where they say you have an excellent view of the cliffs. It is a rip-off. We were very disapointed with the service and the food. If you want to see the divers, they have a place near the cliffs where people gather to watch them. I believe it is $2 to watch them, but it is a lot better then the restaurant. It was a wonderful, wonderful vacation.
From journal Acapulco Paradise!
January 11, 2009
February 16, 2005
The resort itself is immaculate; someone is always cleaning something. We were very pleased. Because it’s in a tropical location, there is a slight musty smell to the rooms, but it didn't bother me. The rooms are a nice size, with a main living area and a bedroom with a private bath. We had an adjoining junior suite with its own sitting area and private bath. It was more than enough room for us and the other couple we traveled with.
The staff is extremely helpful and friendly. I did have to go head to head with someone at the front desk over a two telephone calls that I attempted to make, but the phone didn't work, so I immediately hung up and went to a phone that did work. They weren't going to remove the calls. However, after telling them I would dispute the entire bill with American Express, they realized that was not the route they wanted to take and credited the $7.
The Mayan Palace is perfect for singles, couples, and families. There is so much to do at the resort for kids. We are going to take our three children along the next time we go. I know they would love it.
The waves are strong; I don't recommend going out too deep. But walking on the shore is wonderful, and you can walk either direction for a long time. We found several sand dollars and really pretty shells. The ocean is warm and clear.
From journal Week In Acapulco
Santa Cruz, California
October 9, 2004
We spent a lot of time by the pool and on the beach. The pool is huge with nice waterfalls and tons of space--it never felt too crowded. I participated in the water aerobics a few times--fun but not much of a work out.
You did have to get up pretty early (7-8am) to get a shady chair by the pool but you can jump in the pool when you get too hot -- just make sure to bring down extra suntan lotion and re-apply frequently. I also highly recommend getting a bit of a tan before arriving -- a good base tan helped me from getting too burned.
We negotiated with a cab driver to show us the sights in town one day ($40 for about 4-5hours). It was a good way to get acquainted with Acapulco -- he took us to historic hotels with great panoramic views, to Diego Rivera's mural on the wall of a home in town, took us to shop downtown, and to Walmart for groceries. Rides to town were expensive ($30-40 round trip) because it is a 20-30 minute ride. Great advice we got was to walk down to the road right in front of the lobby instead of having the resort get you a cab -- it's cheaper and make sure you negotiate the price before you get in the car and whether or not you are looking for a round trip.
We did some scuba diving with Swiss Diver's Association and highly recommend them. ($70/person 2 tanks including all gear, sandwiches and drinks AND transportation to and from Mayan Palace!!). With any excursions you book make sure you know whether or not transportation to AND from the resort is included --the price goes up quick if not.
The beach was wonderful -- great for long walks, having a shady spot to read and relax (the beach staff will set up umbrellas and chairs for you). The waves were a lot of fun to play in and body surf if you are careful -- the currents can be quite strong. For those of you who surf there were never more than two or three guys out but they seemed to be getting pretty long, waist and shoulder high rides on good days. Also there was a group of dolphins that hung out in front of the resort that were rumored to "play" with the surfers some mornings.
We watched beautiful sunsets every night on the beach under a palapa, walked up the beach to the Princess for chocolate croissants and lattes for breakfast, and had romantic dinners both in town and at the resort. We came home feeling refreshed, relaxed, and ready to plan our next trip.
From journal Our 1st Trip to Acapulco
GREENWOOD, South Carolina
January 25, 2005
I had a couple of problems with my room, and they were very responsive. Of course, at times it was frustrating trying to communicate with employess that spoke only Spanish or broken English.
The water park was great, but it's about $12 per adult, per day and $9 for kids. Because of that, we only went one day. The spa and the gym are also expensive. We played tennis for an hour, and it cost $27. Golf was $135. Food was also expensive. We took a trip to Wal-Mart when we first got there to stock up, and it was well worth it.
They have an Internet cafe with four computers, so you can hook up to email. That was great. It was $1.50 for 15 minutes. That was the best deal going.
We were very disappointed in the accommodations, however. The resort itself is gorgeous, but the rooms were dated. The picture on the website was nothing like the actual room. If you can stay in the Grand Mayan, do it. Those rooms are fabulous.
We had a large living room with two sofas. One had a twin-size trundle. There was a dining table with four chairs and a small kitchen. The bathroom was small, but very nice, with a marble tub/shower. The bedroom was separate, with a king bed. Unfortunately, the bedroom was on the street side, so we couldn't open up the windows and hear the ocean. In fact, the traffic noise was bothersome. It wasn't so bad for us because we are early risers, but if you like to sleep in, it would be a problem. We were in the back building. Our view was still nice. I think all the views are pretty much the same.
From journal Mayan Palace Acapulco
March 21, 2004
From journal Beautiful sunsets at Mayan Palace-Acapulco
August 18, 2003
The service is great. The employees were very friendly.
Although this is a great place to go and relax it is not a great place to go if you want to spend a lot of time in town. Since town is about 15 minutes away, it will cost approximately $22 round trip to go there. I recommend taking a tour with someone who knows the town so that you can see the sights. Also, be sure and agree upon a price before you get into the cab because their cabs do not have meters- they charge what they want.
The food at the resort is fairly expensive and unless you get a one- or two-bedroom unit, you will not have an icebox or stove. However, there is a small grocery store down the street to which you can catch a free ride, but you will need an ice chest to keep anything fresh.
If you do not own a timeshare with Mayan Palace, they will try everything to get you to buy one by the time you leave and the salesmen don't give up easily, so be prepared.
From journal Acapulco Magic
by Michele K
September 11, 2003
The pool (variously billed as the largest pool in the world, the longest pool in the world and the longest pool in Latin America) was winding, with waterfalls and rocks and views of the ocean. Waiters came around on a regular basis to take your order.
The grounds were lovely with coconut palms and bougainvilleas in full bloom and very well kept. The gardeners’ attention to keeping the grounds beautiful is evident.
There are three restaurants in the main resort area. Two are open air and the other in a building. We didn’t see the one in the building until the last night we were there, but we didn’t go looking either. We ate at the seafood restaurant (Tumtah) the first night. After that we ate at the other restaurant (Bakal) either at the buffet or off the menu. The buffet’s are a good choice for a big eater, but I mostly opted for the menu, with the Mexican/local fare being my favorite choices.
We rode horses on the beach, although they are technically not part of the resort. I was really looking forward to it, but it was better in theory than in practice. (I had images of galloping on the beach at sunset.) The horses were worn out and rather lazy. We also tried the ATV on the beach and that was a big hit with my teenagers.
One unexpected plus was that there was a doctor at the resort. Not only were we seen, but they sent a courier into town to get the pill form of the needed antibiotics.
The Mayan Palace is about 20 to 30 minutes from the main part of Acapulco, so a taxi or rental car is necessary if you want to get to town. Because I was there with kids, I was less interested in Acapulco nightlife. There was live entertainment and dancing at the resort, so we didn’t find it necessary to go into town.
From journal Vacation Paradise
February 22, 2004
Studio units are large and comfortable. A separate living area has two couches, a coffee table, and a small dining table with chairs. The king-size bed has a TV nearby. For a studio unit, the bathroom was quite nice! There is a full-size Jacuzzi and a separate shower room. We enjoyed the sounds of ocean waves hitting the beach. They will lull you to sleep if you leave your patio door open! Sadly, there is not much of a balcony – only a place large enough to stand and view the beach or sunset. On the downside, there is not even a small fridge or coffeemaker in the room.
Located far from downtown, you will enjoy a very long and quiet beach. The ocean is quite rough, but that means you can use a boogie board and even try a little surfing!
There are tons of activities daily – Spanish lessons, water volleyball/aerobics/polo/basketball, diving, bingo, handicrafts, kayak races, and dance lessons, to name a few. A kids’ club has activities to keep the young ones busy as well! Another popular spot for families is the water park.
The pool is a wonder – supposedly the longest in Latin America. Many people walk back and forth through the long channel-like pool.
The spa and health club also boast an ocean view. Massages, facials, manicures, pedicures, and other body treatments can be purchased either individually or in packages. The health club was quite impressive, with modern cardio equipment, and it also had both free weights and machines.
There are three restaurants. Bakal is the main restaurant, with a nightly theme buffet (Mexican, Spanish, Italian, International, Seafood, Steak, and Oriental). Cost is between 185-200 Pesos. Buffet breakfasts are 140 Pesos, except Sunday – where there is a fabulous champagne buffet brunch for 200 Pesos. You can buy a package of seven dinner buffets for 980 Pesos or seven breakfasts for 700 Pesos (both include tip). We enjoyed the food here – especially the steak buffet.
There is also a seafood restaurant – Tumtah, on the waterfront. Also Cha’an Kah – a fusion cuisine overlooking the ocean as well. Live jazz bands play on Friday and Saturday nights. You will need reservations for either of these restaurants.
There are two bars on site, and the lobby bar has nightly entertainment. Live music or games are typical. Every bar has a different happy hour.
From journal Acapulco - Beach, Food, Drink & Silver!
March 25, 2003
The property is quite far from the city of Acapulco, and taxis are not cheap. I would therefore recommend renting a vehicle for the duration of one's stay at the Mayan Palace. Booking a car from home will be much cheaper than renting one on-site. The food in the main restaurant was average. Nothing exceptional on any of the days we ate there. The rooms are well-appointed, but there was no kettle for tea lovers.
The worst part of our experience there was the timeshare presentation. It promised to be 90 minutes, but it took us 5 hours to extricate ourselves from the grasp of the RCI saleswoman. She used every trick in the book to manipulate, cajole and devise a way to keep us from going anywhere. Many attempts to tell her that we could not think any longer fell on deaf ears. Our good manners kept us from telling her off and leaving. Thanks to the shenanigans of her and her manager, we will never go to an RCI timeshare presentation again--no matter what they promise.