Best Things Nearby:
Best Things About the Resort:
The resort is beautifully landscaped.
Resort Experience:
The resort said that our free ATV excursion only included one for two people. So we said okay. When we got there a pillow was placed behind my husband so that I could sit down behind him on the ATV. While riding we discovered a big sticker on the left side of the vehicle stating that the ATV was not designed for two people. So I highly recommend insisting on two ATVs if you choose that excursion for sitting through their timeshare presentation.
During the ATV ride we splashed through some water. The water made contact with the engine, which created steam and gave my husband a second-degree burn on his left leg. When we got back to the resort, we asked for first aid. We were told that they would send someone to our room. Someone came. But he had no idea what was in his first aid kit. He pulled out a tube that was almost empty. But he had no idea what it was. He obviously had no idea what he was doing. So we asked him if the store near the lobby had any first aid supplies. He said "yes." So I went down to the store to purchase some first aid. They did not have any first aid. A five-star resort should have someone trained in first aid or at least sell it so we could treat ourselves.
After our ATV ride, we were filthy and in need of a shower. My husband needed to clean up his burn on his leg. When we got back to our room at 2pm, the room had not been cleaned. We left about 8am that morning. We left the "Please Clean Room" sign on the door. Since our room was not cleaned, we did not have clean washcloths for the second day in a row. I saw a maid a couple of doors down. So I went over to her and asked for some towels. We took our showers and then went to sit by the pool and have lunch. Since the maid was only a couple of doors down the hall, we figured she would be cleaning our room soon. A couple of hours later we went back and the room still was not clean. I walked around to find a maid and she contacted the maid for our room.
We could not get a good night's sleep. The sheets felt crispy as though they were starched or something. The bed was hard. The food is not five-star quality. Compared to other all-inclusive places we have gone to, the daily entertainment was not very good. One day while at the pool the DJ was playing music with lyrics that were not appropriate for young children. We noticed a lot of people looking at each other in amazement while the song was being played. The all-inclusive rate we paid was way too much money for the service we received in return ($125 per person per day.)
- Unit Type: Studio
- Activities: Fair
- Amenities: Good
- Unit Satisfaction: Good
- Family Friendliness: Fair
- Service: Poor