Royal Sunset

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  • Blvd. Kukulcan Km. 10 Lote 13b
    Cancun, Mexico 77500
    +52 (998) 8814-500
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JazziSuzi
First Reviewer
3 out of 5
Avg. Member Rating
27
Reviews
34
Photos

Timeshare Pirates

  • March 16, 2008
  • Rated 1 of 5 by patmann from Vancouver, British Columbia
We were enticed to leave our already paid for 3 star all inclusive hotel to stay at Royal Sunset for 6 days in the hopes we would buy a timeshare with them. At the end of the 6 days we decided it was not what we were looking for and we were not interested in purchasing the type of package offered. We found the service poor and slow and the food was the same every day and left us no choice but to use restaurants outside of the hotel even though they charged us 75 dollars per day for all inclusive.
When we told them we were not interested, we were immediately billed 800$ per day for our 6 day stay to a total of 4800$.
13,000 dollars had been immediately billed to our credit cards the day we took the time share tour and even though we had a right of refusal, full refund of money written into our contract, we are still waiting for any refund a month later and paying interest fees on a credit card bill we don't want.
We phone every day and cannot get a hold of any sales people who speak english or anyone who knows how to help us reverse charges or get our money back.
I will be going to the Mexican Embassy in Vancouver to launch a formal complaint with their tourist branch of the Govt.
We truly feel we have been extorted by pirates.
Pat and Mary Ellen

Royal Sunset

  • March 30, 2007
  • Rated 4 of 5 by rm212can from Cincinnati, Ohio
The resort was nice and everyone was more than willing to try and please the guests. The accommodations were nice and comfortable. I don't know if I would describe the furnishing as "5 star" but the view made up for everything. The food was good and servers were always available with a drink. The sales pitch was very frustrating. Scheduled for 90 minutes and it took 5 hours. So basically one day wasted. The tours were nice (but I would skip the jungle tour). Everything was kept clean and nice, room service was enjoyable.

From journal Week in Cancun

Royal Sunset

  • February 23, 2006
  • Rated 2 of 5 by AUCSHNR from Courtland, Ontario
Royal Sunset

Best Things Nearby:
It is very easy to get around to the bars and shopping.

Best Things About the Resort:
The best thing I could say about it is that the location and the sister resort are great locations.

Resort Experience:
Well to start with, the timeshare people are way to pushy in trying to sell. The food and drink were just OK to me. I'll never go back to a place that is all-inclusive that charges $93. Before the hurricane it was a very nice place to go, but not they got lots to do before it is back to what it should be. It had 50% off golfing, but the Hilton golf course was closed at the time we were there.

  • Unit Type: Studio
  • Activities: Very Good
  • Amenities: Poor
  • Unit Satisfaction: Fair
  • Family Friendliness: Good
  • Service: Good

From journal Royal Sunset

Royal Sunset Cancun

  • March 22, 2005
  • Rated 4 of 5 by samer_k from plano, Texas
Well, my parents did actually buy a timeshare here. There are all kinds of timeshare pitches in Cancun, and this place does their part. If you buy a timeshare or even rent there on a daily rate, you won't be disappointed.

It is centrally located in the Hotel Zone and has good amenities. They have a tour operator, pool, spa/massage, hammocks, private beach, and restaurants. They have large two-bedroom suites, the type of room we stayed in. It is large, with two large bedrooms, a large Jacuzzi tub, and views of the ocean and pool. The food is very good, but honestly, we mostly ate outside of the hotel.

The lobby area is a bit small and can get congested, especially when there is "lobby entertainment." The tennis court has been converted into a stage/amphitheater for variety shows and a dinging area.

It is easily accessible by bus or taxi, and we usually go for walks on the sidewalk in front of the hotel towards the downtown area.

This is a high-end hotel and good overall. As I said before, just beware of the timeshare salespeople unless you know you will use it and make the most out of it.

From journal Cancun Fun, Sun, and Yes, It Is The Caribbean!

Royal Sunset

  • January 18, 2005
  • Rated 4 of 5 by AngelaMHaven from Indianapolis, Indiana
I stayed at the Royal Sunset in April, and my return trip was as good as the first time. The Royal Sunset is a close walk to the flea market and nightclubs located on the beach. This resort is not the largest resort, but I've said it before and will say it again - it is the friendliest resort. We had a studio unit for four that overlooked the ocean. We stayed on the seventh floor, which gave us a full view of the ocean and swimming pool. Our unit had a queen-size bed, pull-out sleeper sofa, and mini-fridge and microwave. The fridge was stocked everyday with drinks and chips and nuts. The bathroom had a blow dryer, so no packing!

The buffet serving three meals daily is good, but definitely visit the Atrium restaurant, it serves a five-course Italian meal with great food and desserts! You can only make reservations the day of, so get there early for a good seating!

The Royal Sunset has a great entertainment staff that has planned activities during the day and puts on great shows in the evening!

From journal Cancun for Christmas

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