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Royal Sunset

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  • Blvd. Kukulcan Km. 10 Lote 13b
     Cancun, Mexico 77500
    +52 (998) 8814-500
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JazziSuzi
First Reviewer
3 out of 5
Avg. Member Rating
28
Reviews
34
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1-5 of 28

Great Low Key Resort

  • November 16, 2009
  • Rated 4 of 5 by Cardea from Pittsburgh, Pennsylvania
My wife and I purchased a special offer through Sam's Club for a trip to Cancun. We decided to use this trip for our 9th aniversary. To begin with I have to say that the time share sales people are very aggressive. The 90 minute presentation actually runs more like 4 or 5 hours - if you chose to stay through the entire ordeal.

Putting the time share presentation aside, my wife and I loved our stay a the Royal Sunset. So much so that we ultimatly decided to take the plunge and purchase a time share. We are already booked to return on May of 2010. For those of you that are considering buying a time make sure you haggle and haggle hard. They start out very high at about $60K but you can work them down to as little as $4K depending on the type of membership you want. There are also web sites you can go and purchase a Royal Sunset time share from a current member that wants to sell- this is often is considerabley less expensive than buying from the Sunset Royal directly.

The Royal Sunset is one of the smaller resorts in the hotel zone and has a low key atmosphear. We stayed in a studio on the 8th floor. We had a beautiful ocean view, the room was very clean and service was excellent. The rooms are a bit dated but I was told that the last time the rooms were remodled was in 2001 and that they are planning on another remodel in 2010.

Our mini-fridge was re-stocked every day and room service (included in the all inclusive) was very prompt. Over all our room was very comfortable and pleanty big enough for 2 people. I found the bed to be comfortable although it is on the firm side so for those of you that like a soft mattress you probably won't love their beds. Overall I would say that the accommodations are very good but not what I would consider ultra luxurious - but then again we were not paying ultra-luxurious prices either.

The resort location is great - right in the middle of the hotel zone just a 10 minute walk to shopping and night clubs.

The beach was fantastic. The water was warm and the ocean surf was great. The beach was not very crowded and we had plenty of space, although we were there in September, which I understand is the slow season for tourism in Cancun.

As for the food, the breakfast buffet was excellent and is definitely their best meal of the day. Lunch and dinner are pretty good but not what I would call great. Overall I'd rate the food a 7 out of 10, but from my experience this is par for the course with all inclusive deals. There are two restaurants to choose from plus the snack bar near the pool which is mostly fast food type stuff. As part of the all inclusive you can also eat at either of the 2 restaurants at their sister resort, the Sunset Lagoon, which is15 minutes away by boat or car (they have free hourly shuttles and a ferry going back and forth).

The spa at the Royal Sunset was excellent. My wife and I indulged in a few massages. Also, the fitness center is pretty well equiped. They provide yoga classes as well as several other fitness classes.

The staff at the Royal Sunset is excellent and they do there best to make your stay enjoyable. Because this is a smaller resort it is more intimate and you don't feel like a number. The lobby is small compared to some of the neigboring resorts but then again the Royal Sunsent is like half thier size if not smaller.

Overall, the Royal Sunset is an excellent place to go if you are looking for a very nice low key resort in an excellent location with decent food and great service.

Timeshare Pirates

  • March 16, 2008
  • Rated 1 of 5 by patmann from Vancouver, British Columbia
We were enticed to leave our already paid for 3 star all inclusive hotel to stay at Royal Sunset for 6 days in the hopes we would buy a timeshare with them. At the end of the 6 days we decided it was not what we were looking for and we were not interested in purchasing the type of package offered. We found the service poor and slow and the food was the same every day and left us no choice but to use restaurants outside of the hotel even though they charged us 75 dollars per day for all inclusive.
When we told them we were not interested, we were immediately billed 800$ per day for our 6 day stay to a total of 4800$.
13,000 dollars had been immediately billed to our credit cards the day we took the time share tour and even though we had a right of refusal, full refund of money written into our contract, we are still waiting for any refund a month later and paying interest fees on a credit card bill we don't want.
We phone every day and cannot get a hold of any sales people who speak english or anyone who knows how to help us reverse charges or get our money back.
I will be going to the Mexican Embassy in Vancouver to launch a formal complaint with their tourist branch of the Govt.
We truly feel we have been extorted by pirates.
Pat and Mary Ellen

Royal Sunset

  • March 30, 2007
  • Rated 4 of 5 by rm212can from Cincinnati, Ohio
The resort was nice and everyone was more than willing to try and please the guests. The accommodations were nice and comfortable. I don't know if I would describe the furnishing as "5 star" but the view made up for everything. The food was good and servers were always available with a drink. The sales pitch was very frustrating. Scheduled for 90 minutes and it took 5 hours. So basically one day wasted. The tours were nice (but I would skip the jungle tour). Everything was kept clean and nice, room service was enjoyable.

From journal Week in Cancun

Royal Sunset

  • February 23, 2006
  • Rated 2 of 5 by AUCSHNR from Courtland, Ontario
Royal Sunset

Best Things Nearby:
It is very easy to get around to the bars and shopping.

Best Things About the Resort:
The best thing I could say about it is that the location and the sister resort are great locations.

Resort Experience:
Well to start with, the timeshare people are way to pushy in trying to sell. The food and drink were just OK to me. I'll never go back to a place that is all-inclusive that charges $93. Before the hurricane it was a very nice place to go, but not they got lots to do before it is back to what it should be. It had 50% off golfing, but the Hilton golf course was closed at the time we were there.

  • Unit Type: Studio
  • Activities: Very Good
  • Amenities: Poor
  • Unit Satisfaction: Fair
  • Family Friendliness: Good
  • Service: Good

From journal Royal Sunset

Royal Sunset Cancun

  • March 22, 2005
  • Rated 4 of 5 by samer_k from plano, Texas
Well, my parents did actually buy a timeshare here. There are all kinds of timeshare pitches in Cancun, and this place does their part. If you buy a timeshare or even rent there on a daily rate, you won't be disappointed.

It is centrally located in the Hotel Zone and has good amenities. They have a tour operator, pool, spa/massage, hammocks, private beach, and restaurants. They have large two-bedroom suites, the type of room we stayed in. It is large, with two large bedrooms, a large Jacuzzi tub, and views of the ocean and pool. The food is very good, but honestly, we mostly ate outside of the hotel.

The lobby area is a bit small and can get congested, especially when there is "lobby entertainment." The tennis court has been converted into a stage/amphitheater for variety shows and a dinging area.

It is easily accessible by bus or taxi, and we usually go for walks on the sidewalk in front of the hotel towards the downtown area.

This is a high-end hotel and good overall. As I said before, just beware of the timeshare salespeople unless you know you will use it and make the most out of it.

From journal Cancun Fun, Sun, and Yes, It Is The Caribbean!

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