The accommodations were awesome, great—we couldn't have asked for more. We had a two-bedroom suite for three people. It was spacious and wonderful. Although it was hot and humid outside, we could always escape to our room to relax and cool off. It was a great resort! This suite would have had enough room for eight people.

Best Things Nearby:
Playa del Carmen, Cozumel, water parks, ruins, cenotes. GET A CAR!

Best Things About the Resort:
Well, where to start. THE POOL(S) are the best thing about the resort! The units are huge--one room was a one-bedroom with two separate sinks, a large living room, and kitchenette. The other bedroom is actually a connecting hotel room with two beds and a full bath.

Resort Experience:
This resort is large and disorganized as a result of not being finished. The staff, maids, valets, luggage handlers are a little confused. It took them a while to find our car. They did not understand which luggage to store and which to leave in the car. They were still cleaning the room at 5:45pm, missed cleaning one day, and made up one entire bedroom a couple of days later. The furniture and couches are really, really firm--don't try to bounce, or you will be in pain.

We did did find the food there to be particularing good. The best food is at the pool snack bar. They fumigate in the afternoon, and I mean fumigate with a gas-type blower that emits thick, smelly we-don't-know-what, but we cannot understand why they do it at 7pm. The pool and grounds are maintained during the day, so I don't get it. Bathrooms at the pool need better service. The games and activities at the pool are amusing. Happy hour is from 11am till noon--what's up with that? There's an expensive boutique and easy Internet access for $7/hour. Great security when entering and exiting with your vehicle. As the resort is not an all-inclusive (and the pickin's are slim), I would probably go back to avoid the all-inclusive fee.

• Unit Type: 2 Bedroom
• Activities: Good
• Amenities: Good
• Unit Satisfaction: Good
• Family Friendliness: Good
• Service: Fair

Best Things Nearby:


Best Things About the Resort:


Resort Experience:
Cancun palace is beatifully kept. The main attractions are the pool and beach. In the pool you can swim to three different areas, including the swim-up bar. The beach is perfect--white, sandy beaches. The occasional vendor and tons of water sports. We loved everything about the Cancun Palace and would return in a moments notice. I can't rave enough about the activity staff. They made the vacation a entertainment delight. The floor shows were fantastic and fun. Not Vegas, but darn close.

• Unit Type: Other
• Activities: Excellent
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Very Good
• Service: Excellent

I would say this unit was on the moderate side. The views were breathtaking, but the unit itself was nothing to brag about! The hallways were not air-conditioned, so you had to prepare youself if it was a sticky night. All in all, the only reason you would use the unit would be to change and leave or sleep. If you're choosing a spot because you want to stay inside, then you shouldn't be going to Cancun in the first place.

Upon arrival to the resort, I was confronted with the Mayan Palace Wall, and as I drove through, I was greeted at the gate by a friendly guard dressed in white. He took my name and directed me to the lobby, heading down a winding brick road lined on both sides with a beautiful golf course and a water fountain in the road.

The moment that I arrived in front of the lobby, I was greeted by the friendly Palace staff, who gave me information about the lobby area and directed me to the front desk for the check-in process, which was quick and organized. This is a cashless resort; therefore, a credit card was surrendered for all purchases during my stay.

The bellman took it from there, removing my luggage from the car and escorting me to Unit 2091, a one-bedroom unit, my home for the next seven days. The rooms were cheerful and bright, with a wall-to-wall balcony in both the living and bedroom areas. The balconies were very small and had no furniture, but they did brighten up the rooms. I also enjoyed the maid service that kept the unit tidy and turned down my bed at night while placing Hershey’s Kisses on the sheets.

On my first night, I was tired from the trip, so I took advantage of the room service and ordered a pizza that had guacamole -- it was sooo good and complimented the Corona beer perfectly. The meal arrived fast and was still very hot. The young man set up everything and left me to enjoy my meal.

The next day, I discovered just how big the resort is because I was driven to the gift shop, where I saw many beautiful things. There as also a small grocery area for small purchases and a cyber café to keep in touch. There was an elegant restaurant on the upper level of the building.

I left the gift shop and headed toward the pool, where my breath was taken away. I went to breakfast at the ocean-front restaurant and returned to begin my relaxation therapy next to the beautiful pool that appeared to extend into the ocean. There is lots to do, but I enjoyed the pool.