overall our stay was wonderfull, our room was great and the cleanliness. the food was terrible. only three restaurants were open, room service was cold and breakfast was okay. i would stay there again, but i would eat out alot.lol!

I have never stayed anywhere and had so many problems. We were so disappointed. We arrived Monday and were ready to come home Wednesday. 1)Upon arival we were told our room was not ready & were ushered to "guest services". Guest services was a disguise for a TIME SHARE scam, so the hotel basically fed us to the sharks. 2)Our safe didn't work properly & we were told someone would be up right away. Two request & two days later someone finally fixed it. 3)The glasses in the bathroom had lip prints & toothpaste running down the side and all (paper) coasters in our room were really used & should have beed thrown away three guest previous to us. 4)Coffee didn't get replaced in our room for two days. 5)In the buffet restaurant they shake off your place mat & turn it over for the next guest. 6)The phone in our room didn't work. 7)The hot tub in the spa didn't work & if you want to have a massage at the same time as your spouse they charge more than it would cost if you just asked for two massages. 8) Most of the food was not very good. If you ask for anything other than what you see the staff acts like you are slapping them in the face. As a matter of fact most of the staff is not friendly. They seem to wish you would just leave them alone. 9)The evening shows are not good at all. We have been many places & always enjoyed the entertainment but this was very bad. During the day they offer BINGO & WATER AEROBICS! If I could say just one thing to you it would be... DON'T WASTE YOUR MONEY HERE!

My husband and I stayed here for our honeymoon and were very pleased. Our room was absolutely beautiful and well kept. We considered the food good, but the menu consisted of typical buffet food and various sandwiches and things for room service; which is the kind of food we eat anyway, it might not be for everyone. The beach was small, but the pool was gorgeous and the location of the hotel is within walking distance to A Lot of excursions and things like that. We will definitely go back.

excellent hotel, this was my second trip to cancun and my second stay at this hotel. its a little out of the way but has a+ service cant wait to go back for christmas. i wouldhave to say ifyou wanted to stay at a nice hotel this is the one! the food is excellent as well. the buffet much better than their high end restaraunts. the food was great too! hopefully youll enjoy this hotel as much as i did! for the bestservice at the front desk talk to irma, and in the buffet luis is the man to talk to.

I was disappointed with pretty much everything. The room was misrepresented by websites, chairs had scuff marks all over them, toilet needed fixed, shower door wouldn't shut right. The beach, sea plants all over it, very small. Staff was horrible, front desk was way rude, was announced that whales could be seen from beach but when guest went back there the staff was laughing at all of us for believing it. Non-motorized water sports, but the water current is so strong you really can't use them there (atleast the paddle boats). We had a great time, but it wasn't because of the hotel